Mohammed Anwar Khaleelulla
Air India Sats , Customer Services Supervisor
Job Status
On the job
Location
China, ZhanhuaQu
Personal Advantage
I am a committed, friendly and hardworking Customer Service Specialist with a passion for
providing excellent customer service at all times. In my current role. I always having the needs of
the customers and the reputation of the organisation at heart. I have dealt with customers’
enquiries and complaints face-to-face, over the phone and via email. My excellent customer service
and communication skills, combined with my relevant work experience, make me a real asset to
any organisation
Job Preference
No Preference yet
Experience
Customer Services Supervisor
2008-02 - 2014-03
Air India Sats Coordinator
Content
Great deal of experience, working with leading International & Domestic carriers such as
Singapore Airlines and Emirates Airways.
Experienced on DCS check-in systems (ALTHEA, SABRE,etc.)
Top-performing flight attendant with an excellent track record of providing exceptional
services to passengers, all the way to their destinations, while remaining in the boundaries
defined by the airline
Highly skilled in serving on the “front lines”, providing high quality service to customers and
being the true brand Ambassador of the airline
Maintained the highest level of customer satisfaction & highest quality of flight operations
through regular monitoring and staff training
Expertise in managing operations in compliance to SOPs laid down by the organization;
competent in understanding client’s requirement, resolving their queries and MIS coordination
Outstanding communication & leadership skills that have been put to excellent use in
effectively resolving problems and promoting a positive work environment
Knowledge of managing systems / procedures for airport operations entailing mapping
business processes & studying requirements,transitioning, customizing processes, solutions,
products in line with guidelines specified by clients, ensuring business functionality
adherence & enhancement of competitive advantage
Efficient in coordinating with airport and regulatory bodies to ensure safe, secure and on-time
flight handling operations encompassing a gamut of tasks (Baggage Handling, Aircraft
Loading, Aircraft Weight & Balance, Operations Control, Aircraft Ground Dispatch)
Aware of the ground staff duties to provide all necessary information to passengers and
making their journey easier and comfortable
Customer Service Specialist
2014-04 - 2021-08
KBR INC GSS UK Coordinator
Content
Within the military (NATO Air Base) area, main tasks that are currently dealing with are:
Reading and interpreting information from the published flight schedules (Fixed or
Rotary Wings) in order to carry out daily tasks.
Completing, checking and ensuring accuracy of passenger manifest for departing aircraft.
Ensuring that passengers handled and escorted in a safe and professional manner to and
from their respective flights
Reacting appropriately to any changes to the daily flight programs and any additional aircraft
or circumstances that may affect passenger handling operations.
Coordinating with aviation movement cells using available devices provided to monitor flight
progress and adjusting personnel manifest due to unforeseen circumstances and
communicating with aircrews and rotary wing operations to maximize available seats to
correct destinations.
Ensuring all allotted aircrafts are handled in professional and expeditious manner, whilst
ensuring compliance with allextant regulations.
Being a Passenger Specialist, I have been able to explore my abilities in customer service,
understanding customer needs and solving & clearing customer queries.Dealing a wide range
of customers ranging from NATO/US Military generals, other Military officers to normal
passengers who regularly use the Airport.
Approached all the passengers in a friendly manner and provided solutions for their problems.
Dealing with passenger inquiries about flight departures and arrivals checking in passengers
and giving seat numbers providing boarding passes and Baggage labels.
Assist the VIP team for their check in and once check in is over lead them to the VIP room
and escort their for boarding.
Education
Commerce · Bachelor
2009-04-13 - 2011-06-23
Indian Institute of commerce
