Faith Gilande
Serena Hotel , Receptionist
Job Status
On the job
Location
Chat
Personal Advantage
I am the front desk, the first point of contact for visitors and guests. I am responsible for greeting guests, answering their questions, and directing them to their destination. My role is to provide excellent customer service, maintain a clean and organized lobby area, and handle administrative tasks such as checking-in and checking-out guests, managing reservations, and handling phone calls and emails. I am knowledgeable about the services and amenities offered by the establishment and can assist guests with any inquiries they may have. My priority is to ensure that all guests have a pleasant and comfortable stay.
Job Preference
No Preference yet
Experience
Receptionist
2017-02 - 2019-05
Serena Hotel Reservation
Content
Assisted with scheduling appointments and meetings Maintained and updated company records and databases Provided support to other administrative staff as needed Managed and responded to incoming emails and phone calls Coordinated travel
Front Desk Receptionist
2022-02 -
Fairmont Hotel Good
Content
Provided excellent customer service to clients and visitors Greeted and welcomed guests in a professional and friendly manner Managed incoming and outgoing mail and packages Scheduled appointments and meetings using Microsoft Outlook Managed incoming and outgoing mail and packages
Education
Kenya Certificate of Secondary Education · Certificate
2008-01-08 - 2012-11-22
High school
Hotel Reception and Front Desk · Certificate
2023-04-03 - 2023-04-06
College
Popular members
Hatem Awaiseh
Hi ... My name's Hatem Rasheed Awaiseh .. I am from Jordan, I am 45 years old . I graduated from Al Balqa Applied University in 2000 as an Accountant. I am an analytical and accomplished professional with over 18 years of experience in developing effective financial systems, generating financial reports, controlling company costs and expenses, and successfully controlling and reducing business costs and expenditures. I have a comprehensive background in optimizing financial performance, creating and implementing strategic plans, and improving staff working efficiency to meet and surpass company targets. working in many companies as Finance Manager, chief Accountant, Accountant Manager... I worked in Construction Co. Healthcare Co, Industrial Co.. Educational Co... I have good skills in several Accountant systems like SAP , ERP , Oracle Systems...I possess strong capabilities in financial management, process improvement, budgetary control, ERP implementation, and MIS . I am a good problem solver, Great team worker, Calm under pressure , Attention to details. Every employee In my department knows that they can trust me and depend on me no matter what . And I think any company needs a person which they can depend on . I can do this position in a professional way in any situation or any available position in the Finance Department. I am an expert in strengthening the company's financial position, achieving company objectives, and managing and forecasting budgets in fast-paced environments. With my extensive professional exposure, I have developed abilities to generate new businesses, Identify and leverage lucrative opportunities, build and maintain impactful relationships with clients, and excel into rapidly changing environments. I am proficient in conceptualizing and restructuring organization initiatives, streamlining operations and processes, and delivering accurate reports on performance and expenditures to senior executives. I am an articulate communicator and effective problem solver with the ability to develop and implement unique processes while directing cross-functional departments. I am a team builder skilled in collaborating across internal functions to enhance customer experience and empower staff to exceed expectations. I am a qualified chartered accountant (ICAI), and have completed my JCPA Jordanian certification. I have obtained a UAE residency and driving license.
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