omar oulhaj
Royal Atlas Hotel Resort & Spa Agadir, Waiter
Job Type
On the job
Location
China, 香格里拉市
Personal Advantage
OBJECTIVE
To obtain a position in Customer Service with a company that promotes advancement through training
and initiatives.
Dear Sir/Madam:
I am writing in regards to your advertised position and I am sending my CV for either current or future
opportunities within your company. I believe that I have the necessary skills and abilities to successfully
fulfill the position you are looking to fill.
When you read my resume you will see that I have a Professional Diploma in Hospitality Management and
university degree in English language,and during my studies I learned about managing a hotel from front
desk to restaurant and did my practicum in different sections of a hotel, to gain a better perspective of
what is needed to successfully run a hotel. I have worked as Sales representatives jobs, both in highly
respectable businesses. It was during this time that I learned the value of providing exceptional customer
service not only to the guests, but my colleagues and the company I worked for. You may, also, notice
that I am fluent in 3 different languages and mastered each one professionally and currently learning
Spanish.
I am confident that I can make a positive contribution to your team. I would welcome the opportunity for
an in-depth discussion and am available for an interview at your earliest convenience. Please contact me
via phone or e-mail to arrange a time and date for us to discuss this issue.
Thank you for your time and consideration and I look forward to speaking with you soon..
Thank you for your time and consideration and I look forward to speaking with you soon.
Sincerely
Omar Oulhaj
Job Preference
No Preference yet
Experience
Front desk agent
2013-01 - 2015-01
The Robinson Club Morocco Officer
Content
Welcome guests arriving to the hotel
▪ Checkered –in guests and assign their rooms.
▪ Provide information to the guest and handle their complaints.
▪ Present statements of charge to departing guests and receive payment
Waiter
2013-01 - 2015-01
Royal Atlas Hotel Resort & Spa Agadir Staff/Employee
Content
Serve alcoholic and non-alcoholic beverages according to defined standards.
▪ Assist in the stocking of beverages and operational equipment.
▪ Maintain a complete knowledge of cocktails, beverages and wines to advise the guests and Colleagues when necessary.
Receptionist / bellman / concierge
2015-01 - 2016-02
Sofitel Hotel Assistant Manager
Content
Handling guests’ arrival and departure pick up requests and arrange transportation.
▪ Give all hotel facilities information to the guest and assist them with their needs.
▪ Process all guest check-ins and Assign guest room,
▪ Assist guests with loading/unloading luggage and escort them to and from their room.
▪ Answer the internal and external calls according to the hotel standards in a courteous and a professional manner.
▪ Assist guests with making hotel, restaurant and Spa reservations.
▪ Cashier duties (guest billing, post charge, currency exchange, advance payments…)
Sales representative
2017-10 - 2022-07
Frach Dari company Executive
Content
Selling products and services Following several Approaching Technics
▪ Answered customers' questions regarding products, prices, and availability
▪ Maintained friendly and professional customer interactions at all times.
▪ Maintaining positive business relationships to ensure future sales.
▪ Negotiating and keeping constant updating to the customers
▪ Coordinated between billing department and customers to resolve problems.
▪ Highly Management of customers’ expectations
Education
General Baccalaureate · high school degree
2005-10-01 - 2006-09-01
high school BAAMREN
English studies · bachelors degree
2006-01-01 - 2009-10-01
iben zoher university
Hospitality Management · Professional Diploma
2016-01-01 - 2017-01-01
ISTHT
