Responsibilities: -Ensuring the availability and functionality of the company’s ERP system & other servers -Maintaining VPN connection between Head Office and other branches using Sonicwall Firewall -Supporting Technical Team with clients’ multifunction printer, fax machine & copier software or network issues -Administering employees’ internal/external mail using MS Outlook & Etisalat Internet Mail -Resolving software malfunction and network related issues internally & remotely using VNC Viewer, Team Viewer, AnyDesk & Remote Desktop Connection -Installing PC components & software needed for new user -Managing time attendance system for all branches -Managing Google Adwords for the company website’s effectiveness -Provide technical support to end users for all desktop & laptop issues related to software & hardware

-Action RFQs (request for quotation) received from customers. -Encode received RFQ into company's ERP system. -Identify and source for OEMs, distributors and suppliers both locally and offshore. -Seek quotations from multiple suppliers for total cost comparison. -Evaluate quotations received from suppliers to ensure compliance with specifications and requirements requested. -Initially screens and ensures that suppliers are reliable and can provide all necessary documents if needed (such as datasheet, certificates, etc.). -Prepares quotation to customer with competitive margin and necessary terms. -Action and arrange orders placed by the customer. -Place PO to suppliers once order from customer is received. -Ensures that all the item details from Quotation, Customer PO and PO to Supplier are the same to avoid discrepancies. -Create Pick ticket (pick and reserve) for items cleared by the Quality team for shipping. -Ensures that the delivery is on time to avoid delays and meet customer expected delivery dates. -Maintain record of all Customer RFQs, Quotations, Customer PO, PO to Supplier and deliveries for Internal KPI.