Personal Advantage
I am thrilled to introduce myself as a dynamic professional with a strong background in the hospitality industry, particularly in restaurant operations. During my previous work experience, I had the privilege of developing my skills in various operational areas and earning the reputation of being a versatile "Jack of all trades." Beginning as a bartender, I quickly assumed responsibilities beyond my initial role, managing kitchen staff and the operational team, which further fueled my passion for the unpredictable nature of hospitality.
I was awarded to go for an exchange to the US for a year with a program "Future Leaders Exchange Program" which quite changed my intercultural competence and allows me to navigate cross-cultural interactions with ease and sensitivity. At the moment, I am studying in Germany at the Deggendorf Institute of Technology, which is considered to be the most international university in Bavaria. My faculty is International Tourism Management with a focus on Health and Medical Tourism.
Combining my hands-on work experience with my academic studies in International Tourism Management, I have developed essential managerial and administrative skills necessary to excel in the industry. I am confident that my adaptable nature, attention to detail, and dedication to providing exceptional customer experiences make me a valuable asset to any hospitality team.
Thank you for considering my profile, and I look forward to the opportunity to contribute my skills and passion to your organization.
Job Preference
No Preference yet
Experience
Receptionist
2021-06 -
Astoria Management Trainee
Content
-Assisted guests with check-in and check-out procedures, ensuring a smooth and efficient process.
-Managed guest reservations, including booking modifications and cancellations, to optimize room occupancy and meet guest preferences.
- Responded to guest inquiries and requests in a timely and professional manner, providing accurate information and personalized assistance.
- Handled cash transactions, credit card payments, and maintained accurate records of guest charges and payments.
-Resolved guest issues and complaints by actively listening, empathizing, and finding appropriate solutions to ensure guest satisfaction.
Barista
2022-04 -
San-Francisco Coffee Company Staff/Employee
Content
- Prepared and served a variety of coffee beverages and food, making sure they correspond to high-quality franchise standards.
- Operated and maintained coffee equipment, ensuring optimal performance and cleanliness.
- Managed transactions and daily completed end-of-shift cash reconciliation.
- Trained new staff members on coffee preparation techniques, customer service, and POS systems.
-Conducted end-of-shift procedures, ensuring a smooth handover to the next shift.
Bartender
2022-09 -
Irish Pub Staff/Employee
Content
- Prepared and served a wide range of alcoholic and non-alcoholic beverages.
- Maintained inventory levels and restocked supplies.
-Collaborated with the team to create and implement seasonal menu offerings & promotions.
Education
International Tourism Management/ Health and Medical Tourism · Bachelor
2021-10-01 - 2023-07-01
Deggendorf Institute of Technology
