Personal Advantage
Calvin is a confident, honest and
hardworking individual with
considerable knowledge in
hospitality and tourism, customer
service.
A quick learner who can absorb
new ideas and can communicate
clearly and effectively with work
colleagues, guests and managers.
As a young man with exceptional
phone etiquette and excellent
customer service skills, and more
than 4 years’ experience offering
the service, I always strive to
achieve high standards in
whatever undertaken. I am a very
social person, enthusiastic and
competent person who is willing
to learn new things. I am
therefore seeking a new
international challenge, one I
think will allow growth within my
career path.
Job Preference
No Preference yet
Experience
Front Office Receptionist
2020-12 -
Carlton Downtown Hotel Staff/Employee
Content
● Greet, communicate with and welcome guests
● Answer all customers’ questions and address their
complaints
● Answer all incoming calls, redirect them to the
appropriate departments
● Register and check guests in.
● Confirm relevant guest information and verifying guest’s
payment method.
● Compute all guest billings, accurately post charges to
guest rooms.
● Receive and transmit messages for guests.
● Monitor office supplies and make supply orders when
needed.
● Receive letters, packages and send them to appropriate
destination
● Liaise with necessary staff including housekeeping and
maintenance to address any problems or complaints
made by guests.
● Maintain a neat and orderly front desk and reception
area.
Education
Information Technology · Bachelor
2015-08-03 - 2019-10-04
Harare Institute of Technology
