Ajay Koshy Cherian
Air India SATS , Customer Service Agent
Job Type
On the job
Location
China, 枣阳市
Personal Advantage
Myself Ajay Koshy Cherian from Kottayam, Kerala, India. I am a Customer Service agent with 3 years experience in passenger services.I worked in a 15 member team through which I gained team player skills and leadership skills and multi tasking skills by managing the team sometimes when my superiors assign me.Being in a customer service role made me develop my customer service skills, communication skills and problem solving skills. I have completed my post graduation in Master of Business Administration in Aviation Management and graduation in Bachelor of Commerce.
Job Preference
No Preference yet
Experience
Customer Service Agent
2018-02 - 2021-10
Air India SATS Staff/Employee
Content
* Performed passenger check-in and assistance inproviding a superior level of customer satisfaction.
* I was in charge of gate management as well as all boardingannouncements, ensuring a smooth operation for my coworkers.
* Gate agent responsible for meeting the aircraft for deplaning andboarding of passengers, making an announcement, and ensuring anon-time departure.
* Variety of customer service operations, including ticketing, guestcheck-in, and assistance, gate management, boarding
announcements, and baggage services, as well as communicatingimportant information to flight crew members.
* Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents,disruptions, and medical emergencies.
* At all times, maintained a high level of safety and security by following airport regulations and procedures and reporting any
safety concerns.
Education
Master of Business Administration in Aviation Management · Postgraduate
2015-09-28 - 2017-04-30
Hindustan University
