Tafadzwa Jeki
Wild & Free Game Lodge / Wings & Water Guest House, South Africa, Assistant Manager
Job Type
On the job
Location
Personal Advantage
I really enjoy networking with people and my career highlight was when I got selected to work for a multinational hospitality company that was accommodating guests from all around the world throughout the just ended FIFA World Cup in Qatar. I am a very hands-on person who loves a challenge and I thrive working in a fast paced environment so I relish being the contact point for hundreds of guests daily.
Job Preference
No Preference yet
Experience
Assistant Manager
2011-03 - 2022-09
Wild & Free Game Lodge / Wings & Water Guest House, South Africa Assistant Manager
Content
Assisted the Department Managers to manage the overall day to day running of all aspects of the hotel, including occupancy and F&B.
Supervised and directed the overall performance of the hotel team to ensure hotel profitability.
Supported the departmental Managers in recruitment, training, appraisals and development in order to maintain a highly motivated and committed team.
Dealing with guest issues promptly and responding to guest questionnaires.
Assist the Hotel Manager in ensuring the financial obligations of the property are met and exceeded in terms of revenue generation and budget control.
Ensuring all Health and Safety procedures are implemented according to company standards.
Duty Manager
2022-10 - 2023-01
The Living Adventure Managed by Accor Manager
Content
Oversaw the Front Desk operations and maintained a high level of customer service at all times.
Ensured Hotel standards were delivered constantly and that the department met its quantitative and qualitative targets.
Handled guest complaints and resolved them in a timely manner.
Monitored the communication, coordination and cooperation between departments for smooth and efficient operations.
Upheld compliance with property standards, including all health and safety regulations, policies and procedures.
Upsold the hotel’s facilities and services.
Controlled cash management as well as maintained accurate records of cash and credit transactions, processing payments, and ensuring that all transactions are properly recorded.
Checked SOP implementation in all departments during routine operational checks.
Supported, led and motivated a strong team.
Checked that the premises were in operative condition and able to receive and serve guests with service excellence.
Education
National Diploma in Tourism Studies · College
2001-01-08 - 2004-03-11
