Basel Sarmini
Fakeeh university hospital , Customer experience supervisor
Job Type
On the job
Location
Chat
Personal Advantage
The biggest asset I was able to learn about myself both personally and professionally is my capability to be fully engaged into any situation and work accordingly. I am willing to accept any challenges that comes with the job and am ready to immerse myself in the responsibilities that it requires. I have worked with some of the greatest managers throughout my career and I would want to develop myself into one and handle additional responsibilities and possibly have a great team of my own
Job Preference
No Preference yet
Experience
Customer experience supervisor
2020-11 -
Fakeeh university hospital Manager
Content
During my experience in this position I've been recognized thrice for my achievements and contribution towards my department,, achieved superior customer experience by implementing various improvements within my department which has contributed towards the overall success of the hospital and increased the satisfactions of our patients. My responsibilities below include but not limited to : • Identified potential business risks and resolved issues, supporting company operations. • Created and developed strategies for customer satisfaction, loyalty and retention. • Established and implemented policies, goals, objectives, and procedures for the entire department. • Planned and prepared work schedules and kept records of employees' work schedules and time cards. • Responsible for the cash outstanding, billed and un-billed services on a daily basis, ensure the team follows the proper method for financial recovery of these bills. • Handle all sort of financial discussions with patients and their relatives/bystanders and performs payment functions for self-pay patients, specifically DCAS (Red cases).
Education
Business administration and management · Bachelors of arts
2015-04-08 - 2018-09-08
Anglia Ruskin university
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Harrison Mwanthi
Hello, My name is Harrison, and I am thrilled to have this opportunity to introduce myself. With a diverse background in customer service and hospitality, I have honed my skills and developed a passion for providing exceptional experiences to those I interact with. Throughout my career, I have gained valuable experience in various customer-centric roles, where I have had the pleasure of assisting individuals from all walks of life. Whether it's addressing inquiries, resolving concerns, or going the extra mile to exceed expectations, I always strive to ensure that every interaction leaves a positive and lasting impression. My time in the hospitality industry has further shaped my commitment to delivering top-notch service. I have had the privilege of working in renowned establishments where attention to detail, professionalism, and a warm demeanor are paramount. Interacting with guests and anticipating their needs has become second nature to me, and I take immense pride in creating memorable experiences for them. What sets me apart is not just my extensive experience, but also my genuine enthusiasm for connecting with people. I believe in the power of building strong relationships and fostering a welcoming environment that leaves guests feeling valued and satisfied. Whether it's through active listening, empathy, or finding creative solutions to challenges, I am dedicated to ensuring that every individual I interact with feels heard and well-cared for. In addition to my customer service and hospitality background, I am constantly seeking opportunities for growth and learning. I am an adaptable and proactive individual who thrives in fast-paced environments, and I am always eager to embrace new challenges that come my way. I am excited to bring my skills, passion, and dedication to any team or organization that values exceptional customer service and a strong commitment to guest satisfaction. I look forward to contributing my expertise and making a positive impact on both colleagues and customers alike. Thank you for taking the time to get to know me, and I am eager to embark on new experiences and create lasting connections in the future.
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