Personal Advantage
Friendly and fast-working with 6+ years of experience at busy chain cafe's in a dynamic
environment in Kuala Lumpur, Malaysia. Skilled in Management, customer service,
coffee, Barista, and inventory management. Knowledgeable of different coffee varieties.
Seeking a position in the hospitality industry where my interpersonal skills and a wide
array of knowledge will be best utilized.
Job Preference
No Preference yet
Experience
Barista
2014-03 - 2016-10
Jibby&Co Captain
Content
• Took coffee, food, and other beverage orders and prepared them for customers
quickly and effectively.
• Maintained a clean and professional appearance and dining area for guest
satisfaction.
• Washed dishes and restocked the bar line for continued fast service capabilities
Barista
2016-11 - 2018-01
Arena Bar Captain
Content
Coordinated orders with different areas of the company to ensure customer
satisfaction.
• Hands on experience broadening customer services duties throughout the club.
• Managed bar revenues, ensuring that all patrons were billed and all cash properly
accounted for.
• Maintaining bar's stocks of supplies including spirits, beer, ice, mixers (juice, soda,
bitters, garnishes, etc), supplies (straws, napkins, etc.)
Barista
2018-02 - 2020-08
Brogous Coffee Captain
Content
• Assisted the General Manager in the preparation of forecasts and reports as well as
in the development, implementation, and monitoring of the budget.
• Resolved customer complaints, and anticipated potential problems by reviewing
and monitoring operational issues, business flow, and associate performance.
• Interviewed, selected, coached, and supported associates, ensuring they
performed in accordance with the established hotel standards and values.
• Slashed the number of customer complaints by 50% by ensuring that staff followed
customer service guidelines.
• Processed daily reports, reconciliations, journals, and others.
• Handled guest complaints.
• Exceeded guest satisfaction scores over 90% in all critical areas
Barista
2022-03 - 2022-03
Bait al reef Assistant Supervisor
Content
s Barista at Bait ul Reef in Dubai Marina. Responsible for coffee, food,
and other beverage orders.
Education
Civil Engineer · College
2009-01-01 - 2011-12-31
Universal institute of technology
Business Administration · Bachelor
2016-01-01 - 2020-08-11
Westminster International College Of Malaysia
