At Your Service Supervisor - The Cape Town EDITION Hotel (Pre-opening)
Negotiable
POSITION SUMMARY
Answer, record, and process all guest requests, questions,
or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls,
and connecting and directing calls to the appropriate extension. Receive,
record, and relay messages accurately. Log all guest requests or issues into
computer, contact appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure...