At Your Service Supervisor
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Togo, Centre
POSITION SUMMARY
Answer, record, and process all guest calls, requests, questions,
or concerns. Contact appropriate individual or department to resolve guest call,
request, or problem. Follow up and ensure that any outstanding requests
are resolved. Advise guest of any messages received. Verify and adjust billing.
Operate telephone switchboard station. Monitor busy or unanswered lines, check
back with callers on hold to update status, take messages. Activate
and deactivate guest room message lights. Transfer guests with internet access
issues to internet service provider's customer support line. Assist callers
with credit card, calling card, long distance, collect, overseas, and person
to person calls.
Log guest requests, incidents, adjustments and comment cards into computer
to allow for proper tracking and documentation. Supply guests with directions
and property information.
Assist management in training,
scheduling, evaluating, motivating and coaching employees; serve as a department
role model. Follow company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak using clear
and professional language; prepare/review written documents accurately
and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach
common goals. Ensure adherence to quality standards. Enter and locate
information using computers/ POS systems. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: At least 1 year of related work
experience.
Supervisory Experience: At least 1 year of supervisory
experience.
License or Certification: None
At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates. We
are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality.
Always.” by delivering thoughtful, heartfelt, forward-thinking service
that upholds and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
