Waldorf Astoria London - Admiralty Arch
is seeking an Assistant Concierge Manager to join the pre-opening team
for this highly anticipated new luxury hotel opening later
this year.
hospitality leader to join the founding team and help shape the guest experience
at this landmark hotel.
Located at the end
of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch
will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
The hotel will open with two signature restaurants - Coreus by Clare Smyth
and Café Boulud by Daniel Boulud - bringing together two of the world’s most
celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa,
state-of-the-art fitness facilities, and a collection of grand event spaces,
including a ballroom for up to 320 guests.
Waldorf Astoria Hotels
& Resorts is Hilton’s flagship luxury brand, known for its timeless
elegance, iconic properties, and sincerely elevated service that delivers
bespoke, once-in-a-lifetime experiences in the world’s most sought-after
destinations.
A World
of Rewards
Exceptional development
programmes, designed to support and accelerate your growth at every
stage
impact through our industry‑leading
Corporate Responsibility initiatives
Team Member Travel Programme, offering exclusive discounted stays and 50%
off food & beverage
High
street savings through Perks at Work
28
days’ holiday, including bank holidays, rising to 33 days with length
of service
We are looking
for hospitality professionals who are passionate about delivering an exceptional
fives star guest experience, consistently upholding the worldclass service
standards recognised by Forbes.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
Here's what you'll do during a typical
day:
An Assistant
Concierge Manager supports the leadership and day-to-day operation of
the Concierge department, helping to deliver intuitive, personalised,
and exceptional guest experiences that reflect the highest standards of luxury
hospitality.
As an Assistant Concierge Manager, you will support the Concierge Manager
in overseeing daily operations, leading the team, and ensuring memorable guest
experiences from arrival through departure. You will perform the following
responsibilities to the highest professional and service
standards:
Support
the management and supervision of daily Concierge operations to ensure seamless
and refined service delivery
style="font-size: 12pt;">Assist in implementing departmental objectives, work
schedules, policies, procedures, and service standards in line with operational
excellence
Lead, motivate, and develop Concierge Team Members through training,
coaching, and regular performance support
and up-to-date knowledge of hotel products, services, pricing, policies, and
the local area
Handle guest enquiries, requests, and concerns promptly
and professionally, ensuring exceptional levels of guest
satisfaction
Support revenue generation through effective upselling opportunities
and Concierge-led promotional initiatives
in implementing actions that enhance service quality and overall guest
experience
Foster effective communication and strong working relationships with all
hotel departments
Lead by example, consistently demonstrating a polished, confident,
and welcoming presence that embodies the highest standards
of hospitality
Operate front-of-house equipment and property management systems
in accordance with brand policies and procedures
in their absence, ensuring continuity of service and operational
effectiveness
Attend Front Office and hotel meetings as required, contributing
operational insights and supporting departmental
objectives
style="font-size: 12pt;">What are we looking
for?
Assistant Concierge Managers serving Hilton brands are passionate
hospitality professionals who support service excellence, inspire their teams,
and consistently work on behalf of our Guests. The successful candidate
will demonstrate the following attributes
and experience:
Degree,
diploma, or equivalent qualification in Hotel Management, Hospitality, or
a related field preferred
style="font-size: 12pt;">Previous supervisory or senior Concierge, Front Office,
Guest Relations, or Guest Services experience within a hotel or luxury
hospitality environment
style="font-size: 12pt;">Strong commercial awareness with an understanding
of sales opportunities and revenue generation
and communication skills with the ability to motivate and develop
a team
Proven
ability to remain calm, organised, and solutions-focused in a fast-paced
environment
A
genuine passion for delivering highly personalised and memorable guest
experiences
Strong attention to detail and commitment to service
excellence
Impeccable grooming and professional presentation
standards
Flexibility to work a variety of shifts, including evenings, weekends,
and public holidays as required
style="font-size: 12pt;">Proficiency in hotel property management systems
and Microsoft Office applications
preferred
It
would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
or Head Concierge within a luxury or ultra‑luxury hospitality is highly
desirable.
