Job Description
As a Front Office Management Trainee at Hilton Zhoushan, you will gain hands-on experience in one of the most important departments of a full-service international hotel. The Front Office sits at the centre of the guest journey, from arrival and check-in to guest communication, service coordination, problem-solving and departure.
This program is designed for young hospitality professionals who want to build a strong foundation in hotel operations, guest service, communication and future management development. You will work closely with experienced Hilton team members and learn how the Front Office team creates smooth, professional and personalised experiences for domestic and international travellers.
Throughout the traineeship, you will develop practical skills such as guest communication, service recovery, teamwork, cross-department coordination, attention to detail, operational awareness and service leadership, and gain a deeper understanding of how the Front Office supports overall hotel performance and guest satisfaction.
