Telephone Operator

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a  style="font-family: Aptos, sans-serif;">Telephone Operator ,
you’re not just supporting guest services operations – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

As a Telephone Operator, you will accept, deliver
and respond to Guest and management messages, enquiries and emergencies using
their knowledge of the hotel facilities, services, and the local vicinity
to quickly respond to the customer. A Telephone Operator contributes to
the first impressions of our Guests and, therefore, must perform the following
tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely
  and efficient manner
• Accept and deliver all messages correctly
  and promptly for both Guests and management
• Ensure all wake up calls
  take place at the correct time
• Demonstrate knowledge of all hotel
  facilities and service and use up-selling techniques to promote these offerings
  when the appropriate
• Handle emergency calls immediately and relay
  comprehensive and accurate information, as required
• Demonstrate a high
  level of customer service at all times
• Comply with hotel security, fire
  regulations and all health and safety legislation
• Attend appropriate
  training courses, when required
• Demonstrate a knowledge of all hotel
  services, local attractions and landmarks in the hotel vicinity
• Follow
  company brand standards
• Assist other departments, as necessary