Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will be delivering
a variety of spa treatments to hotel guests, including massages, facials, body
treatments, and other wellness services. You will assess guest needs and tailor
treatments to ensure each guest leaves feeling relaxed, revitalized,
and satisfied. As a Senior Spa Therapist, you’re not just
providing professional massages and body treatments – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Certification in massage
therapy, aesthetics, or other relevant spa treatments from a recognized
institution. - Previous experience as a spa therapist, preferably in
a luxury or hotel setting. - Strong understanding of different massage
techniques, body treatments, and facials. - Excellent communication
and interpersonal skills with a guest-focused approach. - Proficiency
in English; additional languages are a plus. - Ability to work flexible
hours, including evenings, weekends, and holidays.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Certification in massage
therapy, aesthetics, or other relevant spa treatments from a recognized
institution. - Previous experience as a spa therapist, preferably in
a luxury or hotel setting. - Strong understanding of different massage
techniques, body treatments, and facials. - Excellent communication
and interpersonal skills with a guest-focused approach. - Proficiency
in English; additional languages are a plus. - Ability to work flexible
hours, including evenings, weekends, and holidays.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Certification in massage
therapy, aesthetics, or other relevant spa treatments from a recognized
institution. - Previous experience as a spa therapist, preferably in
a luxury or hotel setting. - Strong understanding of different massage
techniques, body treatments, and facials. - Excellent communication
and interpersonal skills with a guest-focused approach. - Proficiency
in English; additional languages are a plus. - Ability to work flexible
hours, including evenings, weekends, and holidays.
style="font-family: Arial, sans-serif;">Senior Spa Therapist
plays a key leadership role within the spa, delivering spa treatments while
guiding and mentoring therapist team to uphold exceptional service standards.
Senior Spa Therapist ensures smooth daily operations, maintain strict hygiene
and safety practices, support training and development, and enhance the guest
experience through expert consultation, professional service, and a deep
commitment to wellness.
Here’s what you’ll do during a typical day:
style="list-style-type: square;">
Lead and mentor the spa therapist team, ensuring
consistent delivery of exceptional service standards and professional
conduct Perform a full range of spa treatments,
including body therapies, advanced facial treatments, massages, and holistic
wellness services, according to brand and safety
protocols Ensure strict adherence to hygiene, sanitation,
and safety standards, maintaining a clean, organized, and well‑
lang="EN-US">presented treatment environment at all
times Monitor daily spa operations, ensuring smooth
workflow, timely service delivery, and readiness of supplies, equipment,
and treatment rooms Provide expert consultation and personalized
home‑care recommendations to enhance treatment results
and support guest wellness goals
style="font-family: Arial, sans-serif;">Maintain accurate
and confidential client records, including treatment notes, preferences,
and contraindications Collaborate with cross‑
lang="EN-US">functional spa teams, including reception, retail, and management,
to improve service offerings and enhance guest
satisfaction Carry out and assist in staff training and skill
development, ensuring therapists remain updated on new treatments, protocols,
and product knowledge Support product inventory management,
including ordering, stock rotation, and reporting low‑
lang="EN-US">stock items to management
style="font-family: Arial, sans-serif;">Handle guest feedback
professionally, managing service recovery and ensuring concerns are addressed
promptly and effectively Promote spa services and retail products,
contributing to revenue growth through upselling and cross‑
lang="EN-US">selling initiatives
style="font-family: Arial, sans-serif;">Participate in spa
marketing activities, demonstrations, promotions, and VIP and media/press events
when required Monitor equipment functionality and report
maintenance or repair needs to ensure safe and optimal
operation Uphold and reinforce brand standards, ensuring
consistency in guest experience and therapist
performance Assist in scheduling and workload coordination,
ensuring adequate therapist coverage and smooth flow of daily spa
operations. Supports spa reception operations and guest
experience duties when required.
style="font-family: Arial, sans-serif;">Perform other
reasonable duties as assigned. Management reserves the right to update job
description at its discretion and without prior
notice. 
