Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Guest
Service Agent, you’re not just ensuring a seamless check-in
and check-out process – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every guest.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing:
0px;">
QualificationsHigh school
diploma or GED required
-
style="margin-left: 0px;">Previous hotel front desk or guest service experience
preferred Strong customer service, communication, and problem-solving
skills
Ability to multitask, prioritize, and remain organized in a fast-paced
environment
Demonstrated ability to work effectively as part of a team
Proficiency in Microsoft
Office products
Ability to exercise sound judgment and maintain
confidentiality
Availability Requirements
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Open availability required, including mornings, evenings, weekends,
and holidays
Flexibility to work high-demand shifts, particularly
weekends
What are we looking for?
Since
being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our
Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Hospitality - We're passionate about delivering exceptional guest
experiences.
Integrity - We do the right thing, all the time.
style="line-height: 1.25;">
Leadership - We're
leaders in our industry and in our communities.
Teamwork - We're team players in everything
we do.
Ownership - We're the owners of our actions and decisions.
style="line-height: 1.25;">
Now - We operate with
a sense of urgency and discipline
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">In addition, we look for
the demonstration of the following key attributes:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Quality
Productivity
Dependability
style="margin-left: 0px;">Customer FocusAdaptability
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
What will it be like
to work for Hilton?Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its
href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank"
style="color: rgb(4, 95, 171); line-height: inherit; text-decoration:
none;">global brands. Our vision “to fill the earth with the light
and warmth of hospitality” unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members
are at the heart of it all!
Qualifications
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
High school diploma or GED required
Previous hotel front desk or guest service
experience preferred
style="margin-left: 0px;">Strong customer service, communication,
and problem-solving skills
style="margin-left: 0px;">Ability to multitask, prioritize, and remain organized
in a fast-paced environment
style="margin-left: 0px;">Demonstrated ability to work effectively as part of
a teamProficiency in Microsoft Office products
Ability to exercise sound judgment
and maintain confidentiality
Availability Requirements
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Open availability required, including mornings, evenings, weekends,
and holidays
Flexibility to work high-demand shifts, particularly
weekends
What are we looking for?
Since
being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our
Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Hospitality - We're passionate about delivering exceptional guest
experiences.
Integrity - We do the right thing, all the time.
style="line-height: 1.25;">
Leadership - We're
leaders in our industry and in our communities.
Teamwork - We're team players in everything
we do.
Ownership - We're the owners of our actions and decisions.
style="line-height: 1.25;">
Now - We operate with
a sense of urgency and discipline
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">In addition, we look for
the demonstration of the following key attributes:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Quality
Productivity
Dependability
style="margin-left: 0px;">Customer FocusAdaptability
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
What will it be like
to work for Hilton?Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its
href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank"
style="color: rgb(4, 95, 171); line-height: inherit; text-decoration:
none;">global brands. Our vision “to fill the earth with the light
and warmth of hospitality” unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members
are at the heart of it all!
Qualifications
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
High school diploma or GED required
Previous hotel front desk or guest service
experience preferred
style="margin-left: 0px;">Strong customer service, communication,
and problem-solving skills
style="margin-left: 0px;">Ability to multitask, prioritize, and remain organized
in a fast-paced environment
style="margin-left: 0px;">Demonstrated ability to work effectively as part of
a teamProficiency in Microsoft Office products
Ability to exercise sound judgment
and maintain confidentiality
Availability Requirements
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Open availability required, including mornings, evenings, weekends,
and holidays
Flexibility to work high-demand shifts, particularly
weekends
What are we looking for?
Since
being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our
Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Hospitality - We're passionate about delivering exceptional guest
experiences.
Integrity - We do the right thing, all the time.
style="line-height: 1.25;">
Leadership - We're
leaders in our industry and in our communities.
Teamwork - We're team players in everything
we do.
Ownership - We're the owners of our actions and decisions.
style="line-height: 1.25;">
Now - We operate with
a sense of urgency and discipline
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">In addition, we look for
the demonstration of the following key attributes:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Quality
Productivity
Dependability
style="margin-left: 0px;">Customer FocusAdaptability
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
What will it be like
to work for Hilton?Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its
href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank"
style="color: rgb(4, 95, 171); line-height: inherit; text-decoration:
none;">global brands. Our vision “to fill the earth with the light
and warmth of hospitality” unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members
are at the heart of it all!
Here's what you'll do during a typical
day:
- Deliver a warm welcome: Greet guests upon
arrival and complete the check-in process, including verifying details,
assigning rooms, issuing keys, and providing welcome materials or bell service
assistance - Support efficient check-out: Process guest
departures by verifying charges, handling payments, issuing receipts, and using
the point-of-sale system accurately - Provide hotel and local
knowledge: Demonstrate comprehensive knowledge of hotel offerings, room
types, rates, promotions, and local area information to assist with guest
inquiries - Promote hotel services: Use up-selling
techniques to recommend hotel amenities and maximize room and service
revenue - Delight our guests: Respond to guest requests,
resolve concerns with care and urgency, and effectively manage messages
and communications
