Front Office Supervisor - Embassy Suites by Hilton Birmingham

Negotiable

Hilton

Experience

Unlimited

Job Type

Full Time

Location

United States, Birmingham

Apply

Job Description

The Front
Office Supervisor assists with the day-to-day supervision of Front Office
operations, ensuring smooth guest check-in and check-out, lobby flow,
and service standards. This role provides hands-on leadership to front desk
and guest services team members while serving as a key point of contact
for guest needs during assigned shifts.

The Front Office Supervisor supports operational accuracy, service
recovery, and team engagement through strong communication, attention to detail,
and visible leadership on the front desk.

Qualifications

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word-spacing: 0px;">

High school diploma or GED required

class="ortl-align-justify">

Minimum
1–2 years of Front Office or guest services experience in a hotel
environment

Prior supervisory or lead experience
preferred

Strong guest service, communication, and problem-solving
skills

Ability to work effectively in a fast-paced, guest-focused
environment

Flexible availability including evenings, weekends,
and holidays

Preferred Experience

Experience in a Hilton-branded or Embassy Suites
hotel

Familiarity with Hilton PMS or hotel systems

class="ortl-align-justify">

Experience supporting cash handling and front desk
operations

What are
we looking for?

Since being founded in 1919, Hilton has been
a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest
experiences.

Integrity - We do the right thing, all the time.

style="line-height: 1.25;">

Leadership - We're
leaders in our industry and in our communities.

Teamwork - We're team players in everything
we do.

Ownership - We're the owners of our actions and decisions.

style="line-height: 1.25;">

Now - We operate with
a sense of urgency and discipline

In
addition, we look for the demonstration of the following key attributes:

Quality

style="line-height: 1.25;">Productivity

Dependability

Customer Focus

style="line-height: 1.25;">Adaptability

What will it be like
to work for Hilton?

Hilton is the leading global hospitality
company, spanning the lodging sector from luxurious full-service hotels
and resorts to extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank"
style="color: rgb(4, 95, 171); line-height: inherit; text-decoration:
none;">global brands. Our vision “to fill the earth with the light
and warmth of hospitality” unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members
are at the heart of it all!

Qualifications

High school diploma or GED required

class="ortl-align-justify">

Minimum
1–2 years of Front Office or guest services experience in a hotel
environment

Prior supervisory or lead experience
preferred

Strong guest service, communication, and problem-solving
skills

Ability to work effectively in a fast-paced, guest-focused
environment

Flexible availability including evenings, weekends,
and holidays

Preferred Experience

Experience in a Hilton-branded or Embassy Suites
hotel

Familiarity with Hilton PMS or hotel systems

class="ortl-align-justify">

Experience supporting cash handling and front desk
operations

Hospitality - We're passionate about delivering exceptional guest
experiences.

Integrity - We do the right thing, all the time.

style="line-height: 1.25;">

Leadership - We're
leaders in our industry and in our communities.

Teamwork - We're team players in everything
we do.

Ownership - We're the owners of our actions and decisions.

style="line-height: 1.25;">

Now - We operate with
a sense of urgency and discipline

In
addition, we look for the demonstration of the following key attributes:

Quality

style="line-height: 1.25;">Productivity

Dependability

Customer Focus

style="line-height: 1.25;">Adaptability

Qualifications

High school diploma or GED required

class="ortl-align-justify">

Minimum
1–2 years of Front Office or guest services experience in a hotel
environment

Prior supervisory or lead experience
preferred

Strong guest service, communication, and problem-solving
skills

Ability to work effectively in a fast-paced, guest-focused
environment

Flexible availability including evenings, weekends,
and holidays

Preferred Experience

Experience in a Hilton-branded or Embassy Suites
hotel

Familiarity with Hilton PMS or hotel systems

class="ortl-align-justify">

Experience supporting cash handling and front desk
operations

Hospitality - We're passionate about delivering exceptional guest
experiences.

Integrity - We do the right thing, all the time.

style="line-height: 1.25;">

Leadership - We're
leaders in our industry and in our communities.

Teamwork - We're team players in everything
we do.

Ownership - We're the owners of our actions and decisions.

style="line-height: 1.25;">

Now - We operate with
a sense of urgency and discipline

In
addition, we look for the demonstration of the following key attributes:

Quality

style="line-height: 1.25;">Productivity

Dependability

Customer Focus

style="line-height: 1.25;">Adaptability

Here's
what you'll do during a typical day:

Front Office Operations

Supervise daily front desk operations including guest
check-in/check-out, room assignments, and lobby activity

class="ortl-align-justify">

Assign
daily tasks and monitor workflow to ensure service standards
are met

Monitor room inventory and availability and communicate
with leadership regarding operational needs

class="ortl-align-justify">

Ensure
accuracy in reservations, billing, credit authorizations, and cash handling
procedures

Complete daily checklists and operational reports
as assigned

Maintain a clean, organized, and welcoming front desk
and lobby environment

Guest Service & Service
Recovery

Greet
guests warmly and respond promptly to inquiries, requests,
and concerns
style="margin-left: 0px; text-align: justify;">Resolve guest issues and complaints in
a professional, friendly, and timely manner

class="ortl-align-justify">

Escalate complex guest concerns to management
as appropriate

style="margin-left: 0px; text-align: justify;">Support VIP and Hilton Honors guest
recognition and service delivery

class="ortl-align-justify">

Reinforce Hilton and Embassy Suites service standards
consistently

Team Support & Supervision

Support and guide front desk and guest services team members during
assigned shifts

style="margin-left: 0px; text-align: justify;">Assist with on-the-job training, coaching,
and reinforcement of procedures

style="margin-left: 0px; text-align: justify;">Monitor team member performance and provide
feedback to leadership

style="margin-left: 0px; text-align: justify;">Lead by example through professionalism,
teamwork, and service excellence

class="ortl-align-justify">

Assist
with shift coverage and operational support as needed