Exceptional Hospitality Starts with You
Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As a Guest Service
Agent, you’re not just ensuring a seamless check-in and check-out process –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every
guest.
Qualifications
- High school diploma or GED required
- Previous hotel front desk
or guest service experience preferred - Strong customer service,
communication, and problem-solving skills - Ability to multitask,
prioritize, and remain organized in a fast-paced
environment - Demonstrated ability to work effectively as part of
a team - Proficiency in Microsoft Office products
- Ability
to exercise sound judgment and maintain
confidentiality
Availability Requirements
style="list-style-type: disc;">
Open availability required, including
mornings, evenings, weekends, and holidaysFlexibility to work
high-demand shifts, particularly weekendsWhat are
we looking for?
Since being founded in 1919, Hilton has been
a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="list-style-type: disc;">
Hospitality - We're passionate about
delivering exceptional guest experiences.Integrity - We do the right
thing, all the time.Leadership - We're leaders in our industry and
in our communities.Teamwork - We're team players in everything
we do.Ownership - We're the owners of our actions
and decisions.Now - We operate with a sense of urgency
and disciplineIn addition, we look for the demonstration of
the following key attributes:
- Quality
- Productivity
- Dependability
- Customer
Focus - Adaptability
What will it be like
to work for Hilton?
Hilton is the leading global hospitality
company, spanning the lodging sector from luxurious full-service hotels
and resorts to extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its
href="http://jobs.hiltonworldwide.com/our-brands/index.php"
target="_blank">global brands. Our vision “to fill the earth with
the light and warmth of hospitality” unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
Qualifications
style="list-style-type: disc;">
High school diploma or GED
requiredPrevious hotel front desk or guest service experience
preferredStrong customer service, communication, and problem-solving
skillsAbility to multitask, prioritize, and remain organized in
a fast-paced environmentDemonstrated ability to work effectively
as part of a teamProficiency in Microsoft Office
productsAbility to exercise sound judgment and maintain
confidentialityAvailability Requirements
style="list-style-type: disc;">
Open availability required, including
mornings, evenings, weekends, and holidaysFlexibility to work
high-demand shifts, particularly weekendsWhat are
we looking for?
Since being founded in 1919, Hilton has been
a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="list-style-type: disc;">
Hospitality - We're passionate about
delivering exceptional guest experiences.Integrity - We do the right
thing, all the time.Leadership - We're leaders in our industry and
in our communities.Teamwork - We're team players in everything
we do.Ownership - We're the owners of our actions
and decisions.Now - We operate with a sense of urgency
and disciplineIn addition, we look for the demonstration of
the following key attributes:
- Quality
- Productivity
- Dependability
- Customer
Focus - Adaptability
What will it be like
to work for Hilton?
Hilton is the leading global hospitality
company, spanning the lodging sector from luxurious full-service hotels
and resorts to extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its
href="http://jobs.hiltonworldwide.com/our-brands/index.php"
target="_blank">global brands. Our vision “to fill the earth with
the light and warmth of hospitality” unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
Qualifications
style="list-style-type: disc;">
High school diploma or GED
requiredPrevious hotel front desk or guest service experience
preferredStrong customer service, communication, and problem-solving
skillsAbility to multitask, prioritize, and remain organized in
a fast-paced environmentDemonstrated ability to work effectively
as part of a teamProficiency in Microsoft Office
productsAbility to exercise sound judgment and maintain
confidentialityAvailability Requirements
style="list-style-type: disc;">
Open availability required, including
mornings, evenings, weekends, and holidaysFlexibility to work
high-demand shifts, particularly weekendsWhat are
we looking for?
Since being founded in 1919, Hilton has been
a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="list-style-type: disc;">
Hospitality - We're passionate about
delivering exceptional guest experiences.Integrity - We do the right
thing, all the time.Leadership - We're leaders in our industry and
in our communities.Teamwork - We're team players in everything
we do.Ownership - We're the owners of our actions
and decisions.Now - We operate with a sense of urgency
and disciplineIn addition, we look for the demonstration of
the following key attributes:
- Quality
- Productivity
- Dependability
- Customer
Focus - Adaptability
What will it be like
to work for Hilton?
Hilton is the leading global hospitality
company, spanning the lodging sector from luxurious full-service hotels
and resorts to extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its
href="http://jobs.hiltonworldwide.com/our-brands/index.php"
target="_blank">global brands. Our vision “to fill the earth with
the light and warmth of hospitality” unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
Here's what you'll do during a typical
day:
- Deliver a warm welcome: Greet guests upon arrival
and complete the check-in process, including verifying details, assigning rooms,
issuing keys, and providing welcome materials or bell service
assistance - Support efficient check-out: Process guest departures
by verifying charges, handling payments, issuing receipts, and using
the point-of-sale system accurately - Provide hotel and local
knowledge: Demonstrate comprehensive knowledge of hotel offerings, room
types, rates, promotions, and local area information to assist with guest
inquiries - Promote hotel services: Use up-selling techniques
to recommend hotel amenities and maximize room and service
revenue - Delight our guests: Respond to guest requests, resolve
concerns with care and urgency, and effectively manage messages
and communications
