What will I be doing?
As the Operational Excellence
Manager, you will be responsible for performing the following tasks to
the highest standards:
• Drive regional
Operational Excellence strategy aligned with OE 2.0
initiatives.
• Establish and monitor productivity
benchmarks and KPIs across JKM hotels.
• Ensure weekly
LMS reporting discipline and data accuracy.
• Analyze
labor productivity trends and provide actionable
insights.
• Collaborate with hotel leadership
to improve rostering discipline and labor
alignment.
• Lead and support Time & Motion
studies across properties.
• Train OE Champions
and hotel teams on OE tools
and methodologies.
• Identify and share best practices
across hotels.
• Support change management
and continuous improvement culture.
• Various ad hoc
projects as required
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
• Bachelor’s degree
in Hospitality, Business, Finance or related
field.
• 5 years hotel operations or finance
experience.
• Strong computer skills to include
Microsoft Excel, Word and PowerPoint.
• Strong
knowledge of Time Saver system
and reporting.
• Experience with LMS and productivity
analysis.
• Strong analytical, communication,
and leadership skills.
• English & Japanese
language skills required.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
• Bachelor’s degree
in Hospitality, Business, Finance or related
field.
• 5 years hotel operations or finance
experience.
• Strong computer skills to include
Microsoft Excel, Word and PowerPoint.
• Strong
knowledge of Time Saver system
and reporting.
• Experience with LMS and productivity
analysis.
• Strong analytical, communication,
and leadership skills.
• English & Japanese
language skills required.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
• Bachelor’s degree
in Hospitality, Business, Finance or related
field.
• 5 years hotel operations or finance
experience.
• Strong computer skills to include
Microsoft Excel, Word and PowerPoint.
• Strong
knowledge of Time Saver system
and reporting.
• Experience with LMS and productivity
analysis.
• Strong analytical, communication,
and leadership skills.
• English & Japanese
language skills required.
Competency
Framework
Leadership
• Drives
change and transformation across multiple
stakeholders.
• Influences senior leadership to adopt
data-driven decisions.
• Builds a culture
of accountability and continuous improvement.
Commercial
Acumen
• Understands financial drivers
of hotel performance.
• Links operational decisions
to profitability and owner value.
• Uses data
to support strategic and commercial decisions.
Operational
Excellence Expertise
• Deep understanding
of labor management systems and productivity
metrics.
• Experience in Time & Motion studies
and process optimization.
• Ability to standardize
processes and implement best practices.
KPIs /
Scorecard
• Improvement in Productivity Ratio
across JKM hotels.
• LMS reporting compliance rate
(weekly).
• Reduction in labor cost % vs
budget.
• Adoption rate of OE initiatives across
hotels.
• Number of best practices implemented
regionally.
