Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work!
As a Complex Senior Event Manager, you’re
not just overseeing all aspects of planning and execution for complex events –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
Sales Incentive
Hilton offers a best-in-market SIP (Short-Term Incentive Plan) to our
Sales, Catering & Events teams to reward our employees for their
contributions to our company’s financial success. The Plan includes a quarterly
component worth 20% of bonus eligible earnings. The quarterly incentive may
have multiple individually weighted objectives, meaning multiple opportunities
to earn a payout.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.
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line-height: inherit; margin: 0px; padding: 0px; vertical-align:
baseline;">Ideal candidate will possess
the following:
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·
2+ years of event management experience within
a large-scale hotel (600+ rooms or 80 to 100k square feet of meeting space)
(required)
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·
Proven experience forecasting room blocks
and catering revenue for assigned groups
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·
Strong creative problem-solving skills with
the ability to handle last-minute event changes and client
needs
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baseline;">·
style="color: black; font-family: Verdana, sans-serif;">Experience using Delphi FDC for event planning, group management,
and revenue tracking (preferred)
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·
Prior experience working in a unionized hotel
environment and understanding union labor guidelines
(preferred)
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·
Comfortable working in a fast-paced environment,
understanding pick up reports, and creating Beo's and Group
resumes
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·
Flexible Schedule
(required)
Here's what you'll do during
a typical day:
- Execute complex events: Manage event
documentation, facilitate seamless transitions from Sales to service, and serve
as the primary client contact on property to ensure smooth execution, proactive
issue resolution, and an exceptional event experience - Own
the client relationship: Build trust and rapport as the primary point
of contact throughout the event lifecycle; proactively manage expectations,
resolve issues, and ensure a memorable client
experience - Maximize revenue opportunities: Identify
upsell opportunities and recommend enhancements to increase contract value
and elevate the guest experience - Guide team
performance: Communicate client requirements, provide direction,
and offer feedback and coaching to ensure consistent, high-level
service - Support leadership and decision-making: Step
in for senior leaders as needed; navigate complex challenges by analyzing
situations and making informed decisions
