About Hilton
Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world
charm with modern luxuries! This newly opened hotel is located in the heart
of the CBD, and features 244 stylish guest rooms, including 10 spacious suites,
a restaurant and bar, fully equipped gym and five meeting & event
spaces.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
About
the roleLeading the way with your passion for hospitality
and customer service you will be responsible for mentoring and coaching the team
of Front Office Agents. You will also manage the shift, ensuring check-in,
check-out and related services are provided to guests with exceptional service.
Reporting to the Front Office Manager, you will enjoy working as part of
a team in a fast-paced environment, on a rotating shift basis. Your daily duties
will include:
Assisting the Front Office Manager with
the management and support of daily Front Office Operations
Manage and support
the Front Office team, ensuring that brand standards are met and guest
expectations are exceeded
-
style="margin-left: 0px;">Handle guest requests, inquiries and complaints
promptly Handle any management issues or emergencies that arise, record and resolve
as necessary
Assisting with Maintenance and Housekeeping related concerns outside
business hours
Assisting with Reservations quality checks and inventory
management
Maximise sales revenues through up-selling and marketing programs within
the department
Maintain knowledge of hotel products, services, policies and emergency
procedures
Ensure your team maintains a professional manner and are up to date
with VIP guest movements, hotel events, local attractions
and activities
What are we looking for?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
A minimum of 1 year experience in a leadership front office role in
a similar sized hotel
style="margin-left: 0px;">Fluent in the English and able to communicate
professionally with guests and team members, both in person and over
the telephoneExcellent leadership, inter-personal, training and development
skills
A
passion for delivering exceptional guest experiences
style="line-height: 1.25;">
Demonstrated ability
to resolve problems and conflict, and work efficiently under
pressure
Well-presented, organised and calm personality
style="line-height: 1.25;">
High level of IT skills,
including Excel and Word
Ability to work around a 7-day week roster
including mornings, afternoons, overnights, weekends and public
holidays
What will it be like to work
for Hilton?
At Hilton we know that our Team Members are the reason
behind our success so in turn we are committed to ensuring that Hilton is
a workplace where you can Thrive and make time for what matters most. In 2025,
Hilton ranked #1 across all industries by the Great Place to Work Institute
in Australia and Worldwide.
At Hilton, you can also look forward to receiving:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Worldwide travel discounts at unbelievable rates for you and your friends
and family!
25% off Food & Beverage in the hotels.
Free access to growth and development
opportunities from top class providers; Harvard University and LinkedIn Learning
just to name a few
A workplace culture that foster personal wellbeing and gives you free
access to Employee Assistance Programs to support your mental and physical
wellbeing
Team Member Recognition Programs, including monthly celebrations
and quarterly team events.
style="margin-left: 0px;">Hilton's 2030 corporate social responsibility goals,
volunteering and community engagement opportunities.
