About DoubleTree by Hilton Melbourne Flinders
Street
DoubleTree by Hilton Hotel Melbourne - Flinders Street
is conveniently located opposite the historic Flinders Street Station and
is within walking distance of corporate offices, the famous Melbourne Laneways,
and the South Bank precinct. Along with their world-famous chocolate chip
cookies, DoubleTree features include 187 guest rooms, a restaurant and bar,
fully equipped gym and meeting & event spaces.
What will
I be doing?
Working closely with the Night Manager, you will play
a key role in ensuring the smooth overnight operation of the hotel while
delivering exceptional guest experiences, maintaining accurate financial
reporting, and supporting overnight room service operations. You will
be instrumental in ensuring our guests enjoy their stay and will be responsible
for:
- Deliver outstanding guest service throughout the night
shift - Conduct guest check-ins and check-outs efficiently
and professionally - Complete the nightly audit process and reconcile
daily transactions accurately - Prepare overnight reports and ensure
financial records are balanced and compliant - Respond to guest enquiries,
requests and concerns in a timely and professional manner - Work closely
with the Night Manager to ensure smooth overnight hotel
operations - Monitor hotel safety and security procedures during
the overnight period - Prepare, deliver and collect overnight room service
orders in accordance with hotel standards - Assist with overnight
administrative and operational tasks as required - Maintain current
knowledge of daily VIP movements, hotel products, services, pricing and special
promotional offers - Support other departments where necessary to ensure
a seamless guest experience
What are we looking
for?
- Have a friendly, bubbly and positive demeanor with
a positive, guest-focused attitude - Have excellent personal presentation
and communication skills - Radiate a passion for delivering exceptional
levels of customer service - Strong attention to detail and accuracy,
particularly when handling financial transactions - Adapt to learning new
computer systems with ease - Ability to work on your own and as part of
a team - Strong problem-solving and decision-making
abilities - Flexibility to work overnight shifts, weekends and public
holidays
What will it be like to work
for Hilton?
At Hilton we know that our Team Members are the reason
behind our success so in turn we are committed to ensuring that Hilton is
a workplace where you can Thrive and make time for what matters most. In 2025,
Hilton ranked #1 across all industries by the Great Place to Work Institute
in Australia and Worldwide. At Hilton, you can also look forward
to receiving:
- Competitive wages with higher penalty rates than
industry average - Uniform laundered by the hotel
- Team Meals
provided on each shift - Worldwide travel discounts at unbelievable rates
for you and your friends and family - 25% off Food & Beverage in
the hotel - Leadership training programs created in conjunction
with Harvard Business School, to help further your career
development - Employee Assistant Program & Mental Health
Program
