Commercial Secretary - (Pre-opening) Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You are the welcoming face
and trusted support behind the scenes, ensuring everything runs smoothly for our
Commercial Director and guests alike. From managing a busy schedule
and coordinating VIP amenities to responding to guest feedback
with professionalism and warmth, you help create memorable experiences
that reflect the highest standards of hospitality. As a Commercial
Secretary, you’re not just an organiser – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Exceptional interpersonal
  and communication skills, both written and verbal.
• Proven experience
  in an administrative or secretarial role is preferred.
• Strong time
  management skills with the ability to prioritize and follow directions
  effectively.
• Confident in handling confidential information
  with discretion and professionalism.
• Well-organized with strong
  administrative and coordination abilities.
• A proactive, detail-oriented
  team player who thrives in a fast-paced environment.

At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Exceptional interpersonal
  and communication skills, both written and verbal.
• Proven experience
  in an administrative or secretarial role is preferred.
• Strong time
  management skills with the ability to prioritize and follow directions
  effectively.
• Confident in handling confidential information
  with discretion and professionalism.
• Well-organized with strong
  administrative and coordination abilities.
• A proactive, detail-oriented
  team player who thrives in a fast-paced environment.

At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Exceptional interpersonal
  and communication skills, both written and verbal.
• Proven experience
  in an administrative or secretarial role is preferred.
• Strong time
  management skills with the ability to prioritize and follow directions
  effectively.
• Confident in handling confidential information
  with discretion and professionalism.
• Well-organized with strong
  administrative and coordination abilities.
• A proactive, detail-oriented
  team player who thrives in a fast-paced environment.

Here’s
what you’ll do during a typical day:

• Executive Support &
  Scheduling:  Manage the Commercial Director’s calendar,
  appointments, and meetings with precision, ensuring smooth coordination and time
  management.
• Guest Relations & Communication: 
  Serve as the welcoming face of the Commercial Department, handling guest
  enquiries, feedback, and survey responses with professionalism
  and warmth.
• VIP & Event Coordination: 
  Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers
  to enhance guest experiences and support hotel
  promotions.
• Administrative Excellence:  Prepare
  reports, presentations, and meeting minutes with accuracy and confidentiality,
  supporting effective decision-making.
• Quality & Service
  Improvement:  Monitor guest satisfaction metrics and loyalty
  surveys, actively seeking feedback to drive continuous service
  enhancements.
• Operational Support:  Maintain
  proper handling of office equipment, report issues, and ensure smooth internal
  communication across departments.