Front Office Shift Leader

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United Arab Emirates, Dubai
Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Front
Office Shift Leader
, you’re not just supervising day-to-day guest
services operations – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every
guest.

What It Takes to Make the Stay

At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during a typical
        day:

        • Supervise guest services team: Lead team members
          in performing all guest services functions, including bell services, luggage
          storage, package delivery, valet, parking, and related systems to ensure
          a seamless guest experience
        • Lead day-to-day team operations:
          Create team schedules, assign tasks, lead pre-shift meetings, and provide
          training, guidance, and in the moment feedback; advise team of any special
          events and VIP guests and maximise sales revenue through up-selling
          and marketing programs
        • Oversee guest issue resolution: Respond
          to guest inquiries and concerns directly while supporting team members in
          in handling complex or escalated issues
        • Manage special projects:
          Lead department initiatives or ad-hoc assignments
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。