Front Office Supervisor - Hilton San Diego Bayfront

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Front
Office Supervisor, you’re not just supervising daily front office
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

The Team at
the Hilton San Diego Bayfront is currently seeking their next Front Office
Supervisor to join the team.

The ideal candidate will possess
the following qualifications:

• Available to work a flexible schedule,
  including days, evenings, overnights, weekends, and holidays.
• Strong
  English communication skills with guests, team members, and management, both
  in person and over the phone, with professional phone
  etiquette.
• Supervise front office operations by leading team members
  through all front desk procedures, ensuring efficient check-ins, check-outs,
  accurate reservations, and exceptional guest service.
• Lead day-to-day
  front office operations by providing training, coaching, and real-time
  performance feedback.
• Maintain knowledge of hotel policies, property
  management systems (PMS), cash handling procedures, and front office standards
  to ensure compliance and operational excellence.
• Demonstrate strong
  leadership, problem-solving, conflict resolution, and organizational skills
  while fostering a collaborative, guest-focused team
  environment.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's what you'll do during a typical
day:

• Supervise front office team: Lead team members
  in performing all front office procedures, ensuring smooth check-ins,
  check-outs, and guest service delivery
• Lead day-to-day team
  operations: Assign tasks, and provide training, guidance, and in
  the moment feedback
• Lead guest issue resolution:
  Respond to guest inquiries and concerns directly while supporting team members
  in in handling complex or escalated issues
• Manage lobby
  flow: Monitor guest traffic in the lobby and adjust team coverage
  in real time to maintain service efficiency