Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Spa Receptionist,
you will be the first point of contact for all guests visiting the spa. Your
role also involves coordinating with therapists and maintaining the cleanliness
and ambiance of the reception area. As a Spa Receptionist,
you’re not just providing administrative support to ensure seamless spa
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in
a receptionist or customer service role, preferably in a spa, wellness,
or hospitality environment. - Excellent communication and interpersonal
skills with a focus on guest satisfaction. - Proficiency in English;
additional languages are a plus. - Ability to work flexible hours,
including weekends, and holidays. - Strong organizational skills
and attention to detail. - Basic knowledge of spa services, treatments,
and wellness practices is preferred.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in
a receptionist or customer service role, preferably in a spa, wellness,
or hospitality environment. - Excellent communication and interpersonal
skills with a focus on guest satisfaction. - Proficiency in English;
additional languages are a plus. - Ability to work flexible hours,
including weekends, and holidays. - Strong organizational skills
and attention to detail. - Basic knowledge of spa services, treatments,
and wellness practices is preferred.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in
a receptionist or customer service role, preferably in a spa, wellness,
or hospitality environment. - Excellent communication and interpersonal
skills with a focus on guest satisfaction. - Proficiency in English;
additional languages are a plus. - Ability to work flexible hours,
including weekends, and holidays. - Strong organizational skills
and attention to detail. - Basic knowledge of spa services, treatments,
and wellness practices is preferred.
Here’s what you’ll do during
a typical day:
- Welcome and assist guests: Greet all
guests entering the spa/salon and assist with check-in and registration
procedures - Support guest scheduling: Answer phones
and emails, manage reservations, handle guest inquiries, and relay information
to appropriate team members as needed - Provide administrative
support: Perform office duties such as data entry, filing, processing
mail, taking notes, typing correspondence, and assisting spa managers
with general administrative tasks - Problem Solving & Guest
Relations: Addresses guest concerns or complaints promptly, offering
solutions to ensure a positive and satisfying spa experience. - Spa
Ambiance & Cleanliness: Maintaining a clean, organized, and tranquil
spa reception area reflects the hotel’s high standards and ensures guest
comfort.
Ensures that spa brochures, promotional materials, and amenities are readily
available and in pristine condition. - Promotions &
Upselling: Promotes spa treatments, packages, and retail products
and upselling services to maximize guest satisfaction and revenue. Provides
information on special offers and membership programs to encourage repeat visits
and loyalty.
