Complex Front Office Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, Portland
Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Front
Office Manager
, you’re not just overseeing daily front office
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

style="font-size: 11pt;">The Hilton Portland Downtown and The Duniway
is searching for a Complex Front Office Manager

rel="noopener noreferrer"
href="https://www.hilton.com/en/hotels/pdxphhh-hilton-portland-downtown/"> style="font-size: 11pt;">Hilton Portland Downtown
style="font-size: 11pt;"> is located in the heart of downtown Portland’s
business and entertainment districts. This property offers 455 guestrooms,
48,000 square feet of flexible meeting space, and two restaurants, including
Porto Terra Tuscan Grill & Bar, offering Italian cuisine!

style="font-size: 11pt;">Unexpectedly bold and authentically Portland
defines  href="https://www.hilton.com/en/hotels/pdxtphh-the-duniway-portland/"> style="font-size: 11pt;">The Duniway,
a boutique retreat with 327 guestrooms, and ultra-modern, flexible meeting
space ideal for smaller meetings and social events!

style="font-size: 11pt;">Team Members enjoy competitive benefits, strong career
growth opportunities, and the Go Hilton travel program, along with complimentary
meals during shifts. Join a company recognized as the #1 Great Place to Work
and consistently ranked among Fortune’s World’s Best
Workplaces.

The ideal candidate
will possess:

  • Minimum 2 years
    of front office management
  • Experience in managing full-service hotel with at least 300
    rooms
  • Schedule
    flexibility
  • Union experience
    and Hilton system knowledge are highly
    preferred 

What It Takes to Make the Stay


At Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.

    What It Takes to Make
    the Stay

    At Hilton, our core values define what it takes to succeed
    here and guide the qualities we look for in every team member:

    A passion
    for spreading the light and warmth of Hospitality.

    Acting with Integrity and always doing the right thing. Inspiring others
    through Leadership. A belief that Teamwork drives the best
    outcomes. A sense of Ownership and accountability. And a focus on
    the Now, bringing urgency and discipline to every moment, knowing it
    can make a lasting impact.

      What It Takes to Make
      the Stay

      At Hilton, our core values define what it takes to succeed
      here and guide the qualities we look for in every team member:

      A passion
      for spreading the light and warmth of Hospitality.

      Acting with Integrity and always doing the right thing. Inspiring others
      through Leadership. A belief that Teamwork drives the best
      outcomes. A sense of Ownership and accountability. And a focus on
      the Now, bringing urgency and discipline to every moment, knowing it
      can make a lasting impact.

        Here's what you'll do during a typical
        day:

        • Manage daily front office operations: Oversee Front
          Office activities including guest service, registration, room inventory,
          and adherence to policies and standards
        • Monitor and elevate
          service:
          Track guest satisfaction, address service issues, and guide
          the team to implement improvements that enhance the guest
          experience
        • Implement revenue initiatives: Promote hotel services
          and execute up-selling tactics to drive room occupancy and revenue
          growth
        • Facilitate team knowledge: Provide regular updates
          and training to ensure the team is well-informed of hotel offerings, services,
          and local attractions
        • Delight our guests: Welcome guests, respond
          to inquiries, and resolve concerns promptly to uphold service
          standards
        • Inspire and develop the team: Supervise and support
          front office team members, monitor performance, provide coaching, and foster
          a positive and productive work environment
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。