Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will greet guests with
a smile and ensure they feel valued from the moment they walk in.
As an Order Taker (In-Suite Dining), you’re not just
making guests feel at home – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Diploma or Certificate
in Hospitality, Hotel Management, or a related field
is preferred. - Previous experience in In-Room Dining, Food
& Beverage, or luxury hotel operations is
an advantage. - Excellent spoken and written English;
additional languages are a plus. - Strong telephone etiquette
and interpersonal communication skills. - Good computer
literacy and familiarity with POS systems. - Ability
to multitask and remain calm under pressure. - Strong
attention to detail and commitment to guest
satisfaction. - Willingness to work rotating shifts,
weekends, and public holidays.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Diploma or Certificate
in Hospitality, Hotel Management, or a related field
is preferred. - Previous experience in In-Room Dining, Food
& Beverage, or luxury hotel operations is
an advantage. - Excellent spoken and written English;
additional languages are a plus. - Strong telephone etiquette
and interpersonal communication skills. - Good computer
literacy and familiarity with POS systems. - Ability
to multitask and remain calm under pressure. - Strong
attention to detail and commitment to guest
satisfaction. - Willingness to work rotating shifts,
weekends, and public holidays.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Diploma or Certificate
in Hospitality, Hotel Management, or a related field
is preferred. - Previous experience in In-Room Dining, Food
& Beverage, or luxury hotel operations is
an advantage. - Excellent spoken and written English;
additional languages are a plus. - Strong telephone etiquette
and interpersonal communication skills. - Good computer
literacy and familiarity with POS systems. - Ability
to multitask and remain calm under pressure. - Strong
attention to detail and commitment to guest
satisfaction. - Willingness to work rotating shifts,
weekends, and public holidays.
Here’s what you’ll do during
a typical day:
- Answer all in-room dining calls promptly,
professionally, and courteously. - Take accurate food
and beverage orders and enter them into the POS
system. - Recommend menu items and promote daily specials
to enhance the guest experience. - Confirm order details,
including special dietary requirements and delivery
times. - Coordinate closely with the kitchen and service team
to ensure timely and accurate order preparation. - Follow up
with guests to ensure satisfaction after delivery. - Handle
guest requests, complaints, and service recovery
professionally. - Maintain knowledge of all menus,
promotions, and hotel services. - Ensure all billing
is accurate and completed according to hotel
procedures. - Comply with Hilton and Waldorf Astoria brand
standards, food safety, and hygiene requirements.
