Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You will greet guests with
a smile and ensure they feel valued from the moment they walk in. As a
Hostess, you’re not just making guests feel at home – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests.
We proudly invest in our Team Members’ wellbeing, supporting you through all
of life’s moments. When you join Hilton, our exceptional care extends to
you with unmatched perks and benefits, including*:
Incredible travel perks
– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
As the Outlet
Hostess, you will be responsible for performing the following tasks to
the highest standards:
• To perform all opening
and closing duties
• To answer the telephones
according to Conrad Hotel standards and have a full understanding of
the restaurant operation
• To ensure that reservations
are handled in a friendly and professional
manner
• Take personal responsibility for the service
experience of all guests in your designated
area
• Accommodate any guest request or offer
appropriate alternatives.
• Create and record guest
database (details, preferences, profile, feedback, etc)in
the system
• To ensure all communication
are efficiently made in regard to enquiries, groups or daily
reservations.
• Confidently know the food and beverage
menu contents and explain them in detail
to guests.
• Understand dietary requirements and offer
appropriate suggestions.
• Make suggestions on
the menu that might suit guests of different
nationalities.
• Familiarize with menu items of all
other outlets to recommend guests to other
outlets.
• Ensure that restaurant (including hostess
area) is clean and tidy, ready for guests to enter
the restaurant.
• To organize the menus for each
service and ensure they are cleaned and in good
condition
• Smile and greet all guests as they enter
and exit the restaurant
• Offer
the newspapers/Magazine to any single diners.
• Escort
guests to a table and seat the guests (offer assistance with coats, bags, etc.
if any)
• To present menus and wine lists, offer
initial drinks if any.
• Ensure that all service
procedures are carried out to the standards
required.
• Follow-up on any guest questions
or queries immediately, and if you don’t have the answer, check with your
managers.
• To bid “farewell” to guests, ensuring
guest satisfaction has been reached and to encourage repeat
guests.
• To effectively handle guest complaints
and report to a manager of situation
and resolution.
• Report any accidents / incidents
to the Managers.
• Carry out any other reasonable
duties and responsibilities as assigned
by managers
• The Management reserves the right
to make changes to this job description at its sole discretion and without
advance notice.
