Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! Overseeing daily restaurant
operations to ensure everything runs smoothly and efficiently; you will create
a warm and welcoming atmosphere where every guest feels like a VIP. You
are responsible for developing a menu that creates unique dining experiences
that will leave our guests in awe. As a Guest Relations
Manager, you’re not just elevating the dining experience –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How
We’ll Help You Thrive
At Hilton, the hospitality we’re known
for doesn’t end with our guests.
We proudly invest in our Team Members’ wellbeing, supporting you through all
of life’s moments. When you join Hilton, our exceptional care extends to
you with unmatched perks and benefits, including*:
Incredible travel perks
– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How
We’ll Help You Thrive
At Hilton, the hospitality we’re known
for doesn’t end with our guests. We proudly invest in our Team Members’
wellbeing, supporting you through all of life’s moments. When you join Hilton,
our exceptional care extends to you with unmatched perks and benefits,
including*:
Incredible travel perks – Enjoy 110 nights of deeply
discounted travel, with room rates as low as $40 USD/night at our world-class
hotels through our Go Hilton travel program
Health & welfare benefits
– From checkups to dental cleanings to new glasses, we offer a variety of health
plans that keep you covered
*Benefits availability may vary depending
on Team Member’s location as well as terms and conditions of employment and
are subject to the terms and conditions of each specific program/plan.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How
We’ll Help You Thrive
At Hilton, the hospitality we’re known
for doesn’t end with our guests. We proudly invest in our Team Members’
wellbeing, supporting you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
As the Guest Relations Manager, you will be responsible
for performing the following tasks to the highest standards:
To anticipate,
in advance, all materials and supplies and ensure their
availability.
To promote teamwork and foster a harmonious working climate.
To follow through
and constantly update the restaurant/bar guest databases to be efficient
and consistent in relation to regulars, whiskey club members
and VIPs.
To ensure all communication with American Whiskey Club Members
with regards to enquiries, and monthly reservation updates.
Overview of Menu
and EDMs creation for special events
To ensure to keep up
to date on Competition analysis by keeping track of happening in the city
and calling competition on regular basis to update on promotion
and pricing.
To take ownership of the Restaurant and Bar areas in all aspects,
including taking guests’ orders and the service of Food & Beverage
products.
To take full ownership of any reservation for groups, VIP
and media.
To ensure proper procedures and maintenance in regard to guests’
correspondences, both in terms of inquiries and follow-up.
The ability
to maintain and update computer files whenever needed, including standardized
letters, latest menus, etc.
To handle and report
any accident immediately, no matter how minor
To recognize
and address potential intoxicated disruptive or undesired guests.
To effectively handle
guest complaints and report to a manager of situation
and resolution.
To respond properly in any hotel emergency of safety
situation.
To coordinate and successfully perform the daily secondary
duties.
To
perform other tasks or projects as assigned by hotel management
and staff.
To set up a proper procedure and maintenance with regards to par-stocks
for all menus, beverage lists and wine lists.
To be fully aware
of the reservation procedures and telephone techniques according to the Hilton
standards.
To ensure that the telephone system is working properly at all
times.
To
respond properly in any hotel emergency of safety situation.
To perform other tasks
or projects as assigned by the hotel management and staff.
To set up hostesses
check lists (daily, weekly and monthly).
To create, compile
and update Manhattan manual training.
To oversee
and coordinate all arrivals and departures of special guests (VIPs,
etc)
To
manage communication between guests and staff.
To direct, coach
and manage guest relations team to ensure all standards and operating procedures
are adhered to.
To appraise team’s performance.
To examine activities
logbook, assign tasks appropriately and implement schedule daily.
To work closely
hand-in-hand with the Floor Manager to ensure staff well fare is look into
and to ensure that the bar operates at its highest maintaining and following key
standards.
