Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You will supervise and guide
your team members closely, ensuring the service sequence is flawless and goes
beyond guest expectations. As an Operations Executive,
you’re not just creating unforgettable dining moments – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Relevant experience in
a Captain, Supervisor, or similar role within a bar or food and beverage
environment is preferred. - Relevant hospitality
qualifications or equivalent work experience
are preferred. - Ability to communicate effectively
in English, both verbally and in writing, to support guest service and workplace
communication. - Demonstrates initiative, a positive
attitude, and a willingness to learn and continuously develop new skills
and knowledge. - Ability to adapt to changing operational
requirements and perform assigned duties in a dynamic
environment. - Ability to work collaboratively
with colleagues and contribute to achieving team
goals. - Basic knowledge of food and beverage preparation,
beverage service, and responsible alcohol service. - Ability
to learn, remember, and confidently recommend menu items
to guests. - Strong interpersonal and guest service
skills. - Ability to work rotating shifts, including
evenings, weekends, and public holidays, based on operational
requirements.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
- Relevant experience in a Captain, Supervisor,
or similar role within a bar or food and beverage environment
is preferred. - Relevant hospitality qualifications
or equivalent work experience are preferred. - Ability
to communicate effectively in English, both verbally and in writing, to support
guest service and workplace communication. - Demonstrates
initiative, a positive attitude, and a willingness to learn and continuously
develop new skills and knowledge. - Ability to adapt
to changing operational requirements and perform assigned duties in a dynamic
environment. - Ability to work collaboratively
with colleagues and contribute to achieving team
goals. - Basic knowledge of food and beverage preparation,
beverage service, and responsible alcohol service. - Ability
to learn, remember, and confidently recommend menu items
to guests. - Strong interpersonal and guest service
skills. - Ability to work rotating shifts, including
evenings, weekends, and public holidays, based on operational
requirements.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Relevant experience in
a Captain, Supervisor, or similar role within a bar or food and beverage
environment is preferred. - Relevant hospitality
qualifications or equivalent work experience
are preferred. - Ability to communicate effectively
in English, both verbally and in writing, to support guest service and workplace
communication. - Demonstrates initiative, a positive
attitude, and a willingness to learn and continuously develop new skills
and knowledge. - Ability to adapt to changing operational
requirements and perform assigned duties in a dynamic
environment. - Ability to work collaboratively
with colleagues and contribute to achieving team
goals. - Basic knowledge of food and beverage preparation,
beverage service, and responsible alcohol service. - Ability
to learn, remember, and confidently recommend menu items
to guests. - Strong interpersonal and guest service
skills. - Ability to work rotating shifts, including
evenings, weekends, and public holidays, based on operational
requirements.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
style="font-size: 11pt; line-height: 107%;">As the Operations Executive,
you will be responsible for performing all the floor service supervisor duties
to the highest standards:
The position will also have the chance of being provided
with additional bar training as well as Hostess training on how to handle events
and bookings.
-
lang="EN-SG" style="font-size: 11pt; line-height: 107%;">Maintain a high
customer service focus by approaching your job with the customers always
in mind. - Have a positive impact, taking personal responsibility and initiative
to resolve issues, always clearly communicating with both customers
and colleagues. - Contribute ideas and suggestions to enhance operational /
environmental procedures in the hotel. -
style="font-size: 11pt; line-height: 107%;">Actively promote the services
and facilities of Hilton hotels to guests and suppliers of
the hotel. - Perform all duties and responsibilities in a manner
that ensures your safety and that of others in your
workplace. - Confidently know the food and beverage menu contents
and explain them in detail to guests. -
style="font-size: 11pt; line-height: 107%;">Understand dietary requirements
and offer appropriate suggestions. -
style="font-size: 11pt; line-height: 107%;">In consultation with the Manager,
agree and implement actions to make improvements to customer
service. - Complete the checklist in product knowledge.
-
lang="EN-SG" style="font-size: 11pt; line-height: 107%;">Make suggestions on
the menu that might suit guests of different nationalities. -
lang="EN-SG" style="font-size: 11pt; line-height: 107%;">Familiarize with menu
items of all other outlets to recommend guests to other
outlets. - Confidently know the opening hours of all restaurants and hotel
outlets. - Able to recommend other restaurants and city attractions to hotel
guests. - Actively check team members’ product knowledge on each
shift. - Undertake steps / processes to ensure that all areas of the restaurant
are set to the standards required for breakfast, lunch and dinner, including
the checking of the cashier desk set-up and communicating with the Chefs on any
details for the shift and number of reservations for
the day. - Check reservations for the day, ensuring that the restaurant and team
members have tables ready and large bookings have been confirmed
by phone. - Assist bartenders and kitchen team members where required and carry out
any reasonable duties requested by the Manager. -
lang="EN-SG" style="font-size: 11pt; line-height: 107%;">Ensure that all team
members are briefed for the details of the shift ahead. -
lang="EN-SG" style="font-size: 11pt; line-height: 107%;">Complete the checklist
on preparing the restaurant for service. -
style="font-size: 11pt; line-height: 107%;">Greet guests with a smile, offer
assistance with coats, bags, etc., and introduce yourself. -
lang="EN-SG" style="font-size: 11pt; line-height: 107%;">Escort guests to
a table and ask if they would prefer a smoking or non-smoking
table. - Follow-up on any guest questions or queries immediately and if you don’t
have the answer, check with your Manager. -
style="font-size: 11pt; line-height: 107%;">Ensure that all service procedures
are carried out to the standards required. -
style="font-size: 11pt; line-height: 107%;">Make sure that all areas are cleaned
and maintained in accordance with operating procedure. -
lang="EN-SG" style="font-size: 11pt; line-height: 107%;">Supervise
the restaurant roster on a daily basis and ensure it is in line with
the changing business levels, making any changes in order to achieve the F&B
team service standards and budget goals. -
style="font-size: 11pt; line-height: 107%;">Control the allocated labour
for each shift to ensure that customer expectations are met whilst achieving
the desired labour cost. - Assist restaurant managers with training all team
members for the ‘induction training’ and ‘on the job
training’. - Offer team members constructive feedback about their
performance after every shift in an aim to develop their skills
and confidence. - Provide leadership and direction for all team members while
on duty by offering professional skills and leading
by example. - Ensure that the shift is reviewed, handovers and briefings
are carried out. - Carry out any other reasonable duties and responsibilities
as assigned.
