Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will lead the concierge
team in providing personalized and professional service to all guests.
As a Concierge Supervisor, you’re not just overseeing
the daily operations of the concierge desk – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in
a concierge or guest service role, ideally in a supervisory capacity within
a luxury hotel environment. - Strong leadership and team management
skills, with the ability to train and motivate staff. - Excellent
communication and interpersonal skills, focusing on providing exceptional guest
service. - In-depth knowledge of local attractions, restaurants,
and events. - Proficiency in English; additional languages are
a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - Familiarity with hotel property management systems (PMS)
and concierge software is preferred.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in
a concierge or guest service role, ideally in a supervisory capacity within
a luxury hotel environment. - Strong leadership and team management
skills, with the ability to train and motivate staff. - Excellent
communication and interpersonal skills, focusing on providing exceptional guest
service. - In-depth knowledge of local attractions, restaurants,
and events. - Proficiency in English; additional languages are
a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - Familiarity with hotel property management systems (PMS)
and concierge software is preferred.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in
a concierge or guest service role, ideally in a supervisory capacity within
a luxury hotel environment. - Strong leadership and team management
skills, with the ability to train and motivate staff. - Excellent
communication and interpersonal skills, focusing on providing exceptional guest
service. - In-depth knowledge of local attractions, restaurants,
and events. - Proficiency in English; additional languages are
a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - Familiarity with hotel property management systems (PMS)
and concierge software is preferred.
Here’s what you’ll do during
a typical day:
- Supervise concierge team: Train,
schedule, and supervise concierge team members, providing guidance and support
to ensure an exceptional guest experience - Delight our
guests: Respond promptly and professionally to guest inquiries,
requests, and concerns - Offer recommendations: Provide
information and handle arrangements for dining, transportation, events, tours,
and local attractions - Coordinate special services: Arrange
for medical care, childcare, floral delivery, and other personalized guest
needs - Support VIP guests: Facilitate seamless registration
and elevated service for high-priority guests - Promote hotel
offerings: Share marketing materials and encourage use of hotel
services and programs - Manage budgets and payroll: Oversee
concierge expenditures, including payroll, ensuring financial efficiency
and alignment with budgetary guidelines
