Operator Supervisor -DoubleTree by Hilton Singapore Robertson Quay (Pre-Opening)

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will oversee the hotel’s
operator team responsible for managing all guest and internal calls, ensuring
that communication between departments and guests is handled promptly
and professionally. As an Operator Supervisor, you’re
not just overseeing the hotel’s operator team – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in hotel
  operations, guest service, or communication roles, ideally in a supervisory
  capacity.
• Strong team management and training skills.
  
• Excellent interpersonal and problem-solving abilities with
  a guest-focused approach.
• Proficient in hotel communication systems
  and PMS.
• Fluent in English; additional languages are a plus.
  
• Available to work varied shifts, including nights, weekends,
  and holidays.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in hotel
  operations, guest service, or communication roles, ideally in a supervisory
  capacity.
• Strong team management and training skills.
  
• Excellent interpersonal and problem-solving abilities with
  a guest-focused approach.
• Proficient in hotel communication systems
  and PMS.
• Fluent in English; additional languages are a plus.
  
• Available to work varied shifts, including nights, weekends,
  and holidays.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in hotel
  operations, guest service, or communication roles, ideally in a supervisory
  capacity.
• Strong team management and training skills.
  
• Excellent interpersonal and problem-solving abilities with
  a guest-focused approach.
• Proficient in hotel communication systems
  and PMS.
• Fluent in English; additional languages are a plus.
  
• Available to work varied shifts, including nights, weekends,
  and holidays.

Here’s what you’ll do during a typical day:

• Team Leadership:  Oversee the operator team, overseeing
  scheduling, task allocation, and performance reviews.
• Guest
  Service:  Ensure all guest calls and requests are handled promptly,
  professionally, and with personalized service.
• Communication &
  Coordination:  Facilitate clear communication between departments
  to ensure timely fulfillment of guest requests. Monitor and follow up on service
  delivery across teams.
• Training & Development:  Train staff
  on communication standards and system usage.
  
  Conduct regular evaluations and coaching to improve
  performance.
• System Oversight:  Monitor hotel communication
  systems and resolve technical or operational issues. Implement strategies
  to improve team efficiency and response times.
• Issue
  Resolution:  Handle escalated guest concerns and identify recurring
  issues for long-term solutions.
• Reporting:  Maintain
  accurate logs and reports on guest interactions and team performance.