Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You are responsible
for developing a commercial strategy covering all segments and channels
to maximize total revenue and profit performance, as well as market share
penetration of the hotel. As a Cluster Commercial Director - North
Island, you’re not just leading commercial strategy across multiple
segments and revenue streams – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 8+ years in
a revenue-generating or commercial role within hospitality
or travel. - Minimum 3 years of experience leading and managing sales
or commercial teams. - Proven experience presenting strategic plans
to senior executives and stakeholder groups. - Strong background
in cross-functional collaboration within matrixed
environments. - Demonstrated ability to analyze financial data to inform
strategic and tactical decisions. - Track record of identifying
and evaluating new business opportunities. - Experience in multi-complex
hotel or travel industry operations. - Cross-disciplinary exposure
to Marketing, E-commerce, and Finance functions.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 8+ years in
a revenue-generating or commercial role within hospitality
or travel. - Minimum 3 years of experience leading and managing sales
or commercial teams. - Proven experience presenting strategic plans
to senior executives and stakeholder groups. - Strong background
in cross-functional collaboration within matrixed
environments. - Demonstrated ability to analyze financial data to inform
strategic and tactical decisions. - Track record of identifying
and evaluating new business opportunities. - Experience in multi-complex
hotel or travel industry operations. - Cross-disciplinary exposure
to Marketing, E-commerce, and Finance functions.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 8+ years in
a revenue-generating or commercial role within hospitality
or travel. - Minimum 3 years of experience leading and managing sales
or commercial teams. - Proven experience presenting strategic plans
to senior executives and stakeholder groups. - Strong background
in cross-functional collaboration within matrixed
environments. - Demonstrated ability to analyze financial data to inform
strategic and tactical decisions. - Track record of identifying
and evaluating new business opportunities. - Experience in multi-complex
hotel or travel industry operations. - Cross-disciplinary exposure
to Marketing, E-commerce, and Finance functions.
Here’s what you’ll
do during a typical day:
- Own commercial strategy
and execution: Develop and execute an integrated commercial
strategy across all North Island hotels, aligning Sales, Revenue Management,
Marketing, eCommerce, Public Relations and Group, Conference & Events
activities to maximize revenue, profitability and market
share. - Maximize revenue and profitability:
Partner with the Regional General Manager, General Managers and Finance leaders
to achieve revenue, TGOP and EBITDA targets by optimizing performance across
Rooms, F&B, Leisure, Spa and Events while maintaining disciplined commercial
investment and distribution strategies. - Lead pricing
and forecasting strategy: Oversee forecasting, pricing, market
segmentation, business reviews and revenue optimization strategies to maximize
demand, market share and overall commercial performance across all
hotels. - Drive sales effectiveness and customer growth:
Provide strategic leadership to sales and events teams through account
management, customer acquisition, retention and market share initiatives,
ensuring a strong focus on high-value corporate, leisure, MICE and group
business opportunities. - Align sales and marketing
efforts: Lead integrated marketing, digital, eCommerce and public
relations strategies that strengthen brand presence, generate demand and support
the commercial objectives of each hotel. - Leverage commercial
insights and market intelligence: Monitor market trends, competitive
activity and customer demand to inform commercial decisions, optimize channel
performance and identify new growth opportunities. - Strengthen
stakeholder relationships and governance: Build trusted partnerships
with owners, Hilton corporate and regional teams, customers and industry
stakeholders while maintaining effective commercial governance, budgeting,
forecasting and financial controls. - Develop high-performing
teams and foster a culture of accountability: Lead, coach and develop
commercial talent across sales, marketing, events and revenue management while
promoting collaboration, succession planning, operational excellence, compliance
and workplace health and safety.
