Guest Relations Agent - Executive Lounge (m/f/*) at Hilton Berlin

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Germany, Berlin
Job Description

Apply
if you’re a passionate
host or hostess who looks forward to taking the stage every day alongside
a strong, experienced team to provide outstanding service to our guests
from around the world, deliver on our quality promises, and create experiences
and lasting memories.

Hilton has
been one of the most consistently successful companies for over 100 years and
is a pioneer in the hospitality industry.

We want to continue making history!

To achieve this, a high level of professionalism is required.

style="text-align: center;">The hospitality industry is one of the most exciting
and diverse sectors, offering countless opportunities.

Showcase and share your passion and skills, express your individuality
within our Hilton family, and grow with us!

 

What
We Expect From You

  • Successfully completed training in
    the hospitality industry
  • Work experience at the front desk
  • Very
    good German and good English skills (spoken and written)
  • Very good
    communication skills and a well-groomed appearance
  • A conscientious work
    ethic
  • Very good organizational and time management skills
  • A keen
    eye for quality
  • Proficiency with internal programs and advanced
    knowledge of all standard MS Office products (Excel/PowerPoint)
  • Not
    a requirement, but we’d appreciate it if you occasionally showed interest in
    and supported our social projects (e.g., volunteering at social institutions,
    donating in-kind items, etc., or even just serving as a mentor
    for newcomers)

 

  • What We Offer
    You

    A comprehensive welcome program and thorough onboarding in
    a highly motivated, international, and stable work environment
  • Promotion
    of teamwork and camaraderie among employees
  • Referral bonus for employees
    you recruit
  • Family-like work atmosphere
  • Access to Hilton
    Worldwide University with thousands of free personalized learning opportunities,
    as well as regular training programs and professional development
    opportunities
  • Performance-based compensation in line with industry
    standards, as well as vacation entitlement in accordance with the collective
    bargaining agreement
  • Accommodations at Hilton hotels worldwide (at
    employee rates so attractive that we’d rather not mention
    them here)
  • Great employee benefits in areas such as shopping, flights,
    fashion, leisure, sports, tickets, housing, food, technology, cell phone
    service, etc.
  • A wide variety of meal options at low cost in our in-house
    team restaurant
  • Annual birthday celebrations with ever-changing gifts,
    as well as personalized recognition of work anniversaries
  • Personalized
    development opportunities through regular career discussions with your
    supervisor
  • Regular invitations to team
    events


What else you should know
Every
company has its own expectations for future employees—but as we all know,
nobody’s perfect. So please don’t let that discourage you. Feel free to apply
anyway. What matters most to us is your personality—we can teach you anything
you might be missing. In any case, we look forward to meeting
you!

What We Expect From You

  • Successfully
    completed training in the hospitality industry
  • Work experience at
    the front desk
  • Very good German and good English skills (spoken
    and written)
  • Very good communication skills and a well-groomed
    appearance
  • A conscientious work ethic
  • Very good organizational
    and time management skills
  • A keen eye for quality
  • Proficiency
    with internal programs and advanced knowledge of all standard MS Office products
    (Excel/PowerPoint)
  • Not a requirement, but we’d appreciate it if
    you occasionally showed interest in and supported our social projects (e.g.,
    volunteering at social institutions, donating in-kind items, etc., or even just
    serving as a mentor for newcomers)

 

  • What
    We Offer You

    A comprehensive welcome program and thorough onboarding
    in a highly motivated, international, and stable work
    environment
  • Promotion of teamwork and camaraderie among
    employees
  • Referral bonus for employees you recruit
  • Family-like
    work atmosphere
  • Access to Hilton Worldwide University with thousands
    of free personalized learning opportunities, as well as regular training
    programs and professional development opportunities
  • Performance-based
    compensation in line with industry standards, as well as vacation entitlement
    in accordance with the collective bargaining agreement
  • Accommodations
    at Hilton hotels worldwide (at employee rates so attractive that we’d rather
    not mention them here)
  • Great employee benefits in areas such
    as shopping, flights, fashion, leisure, sports, tickets, housing, food,
    technology, cell phone service, etc.
  • A wide variety of meal options
    at low cost in our in-house team restaurant
  • Annual birthday celebrations
    with ever-changing gifts, as well as personalized recognition of work
    anniversaries
  • Personalized development opportunities through regular
    career discussions with your supervisor
  • Regular invitations to team
    events


What else you should know
Every
company has its own expectations for future employees—but as we all know,
nobody’s perfect.

So please don’t let that discourage you. Feel free to apply anyway. What matters
most to us is your personality—we can teach you anything you might be missing.
In any case, we look forward to meeting you!

What We Expect
From You

  • Successfully completed training in the hospitality
    industry
  • Work experience at the front desk
  • Very good German
    and good English skills (spoken and written)
  • Very good communication
    skills and a well-groomed appearance
  • A conscientious work
    ethic
  • Very good organizational and time management skills
  • A keen
    eye for quality
  • Proficiency with internal programs and advanced
    knowledge of all standard MS Office products (Excel/PowerPoint)
  • Not
    a requirement, but we’d appreciate it if you occasionally showed interest in
    and supported our social projects (e.g., volunteering at social institutions,
    donating in-kind items, etc., or even just serving as a mentor
    for newcomers)

 

  • What We Offer
    You

    A comprehensive welcome program and thorough onboarding in
    a highly motivated, international, and stable work environment
  • Promotion
    of teamwork and camaraderie among employees
  • Referral bonus for employees
    you recruit
  • Family-like work atmosphere
  • Access to Hilton
    Worldwide University with thousands of free personalized learning opportunities,
    as well as regular training programs and professional development
    opportunities
  • Performance-based compensation in line with industry
    standards, as well as vacation entitlement in accordance with the collective
    bargaining agreement
  • Accommodations at Hilton hotels worldwide (at
    employee rates so attractive that we’d rather not mention
    them here)
  • Great employee benefits in areas such as shopping, flights,
    fashion, leisure, sports, tickets, housing, food, technology, cell phone
    service, etc.
  • A wide variety of meal options at low cost in our in-house
    team restaurant
  • Annual birthday celebrations with ever-changing gifts,
    as well as personalized recognition of work anniversaries
  • Personalized
    development opportunities through regular career discussions with your
    supervisor
  • Regular invitations to team
    events


What else you should know
Every
company has its own expectations for future employees—but as we all know,
nobody’s perfect. So please don’t let that discourage you.

Feel free to apply anyway. What matters most to us is your personality—we
can teach you anything you might be missing. In any case, we look forward
to meeting you!

Our Executive Lounge is designed to offer our
international VIP guests exceptional comfort—from separate check-in
and check-out to meeting and conference facilities, as well as complimentary
breakfast and dinner.

Your responsibilities are
as follows:

  • Create a welcoming atmosphere—you’ll serve as a warm
    and friendly point of contact for our VIPs and regular guests on-site, treating
    them as equals
  • Standard front office tasks (check-in/check-out, room
    assignments, billing)
  • Confident handling of guest
    complaints
  • Managing and maintaining the customer loyalty
    program
  • Responsibility for cleanliness and hygiene in accordance
    with HACCP guidelines
  • Responsibility for ensuring smooth service in
    the lounge, including the buffet and beverage station
  • General
    administrative and organizational tasks (correspondence, concierge duties,
    etc.), communication with all other departments in the hotel
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。