Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Guest
Service Agent, you’re not just ensuring a seamless check-in
and check-out process – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every
guest.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership
and accountability. And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
Roosevelt
Team Member Benefits:
Medical & Vision Insurance: Blue Cross
Blue Shield of Louisiana*
Dental & Voluntary Insurance:
SunLife*
Flexible Spending Account (FSA): Through WEX
401(k):
Fidelity, with up to 5% employer match**
Employee Assistance Program
(EAP): ComPsych
Free Team Member
Meals
Discounted Parking
Discounts at property outlets:
Restaurants, Gift Shop, and Spa
Paid Time Off (PTO) Program
Go
Hilton Travel Discounts
Tuition Reimbursement
Guild Education
Program
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership
and accountability. And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
Roosevelt
Team Member Benefits:
Medical & Vision Insurance: Blue Cross
Blue Shield of Louisiana*
Dental & Voluntary Insurance:
SunLife*
Flexible Spending Account (FSA): Through WEX
401(k):
Fidelity, with up to 5% employer match**
Employee Assistance Program
(EAP): ComPsych
Free Team Member
Meals
Discounted Parking
Discounts at property outlets:
Restaurants, Gift Shop, and Spa
Paid Time Off (PTO) Program
Go
Hilton Travel Discounts
Tuition Reimbursement
Guild Education
Program
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership
and accountability. And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
Roosevelt
Team Member Benefits:
Medical & Vision Insurance: Blue Cross
Blue Shield of Louisiana*
Dental & Voluntary Insurance:
SunLife*
Flexible Spending Account (FSA): Through WEX
401(k):
Fidelity, with up to 5% employer match**
Employee Assistance Program
(EAP): ComPsych
Free Team Member
Meals
Discounted Parking
Discounts at property outlets:
Restaurants, Gift Shop, and Spa
Paid Time Off (PTO) Program
Go
Hilton Travel Discounts
Tuition Reimbursement
Guild Education
Program
Here's what you'll do during a typical day:
Deliver
a warm welcome: Greet guests upon arrival and complete the check-in
process, including verifying details, assigning rooms, issuing keys,
and providing welcome materials or bell service assistance
Support
efficient check-out: Process guest departures by verifying charges,
handling payments, issuing receipts, and using the point-of-sale system
accurately
Provide hotel and local knowledge: Demonstrate
comprehensive knowledge of hotel offerings, room types, rates, promotions,
and local area information to assist with guest inquiries
Promote
hotel services: Use up-selling techniques to recommend hotel amenities
and maximize room and service revenue
Delight our guests:
Respond to guest requests, resolve concerns with care and urgency,
and effectively manage messages and communications
