Cluster Reservation Agent

style="line-height: normal;">Be part of one of Hilton’s most
iconic hotels
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Work within a globally recognized hospitality
  brand
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Access Hilton University and extensive learning
  and development opportunities
• style="font-size: 9pt;">Enjoy industry-leading Team Member travel benefits
  through Go Hilton
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Benefit from competitive compensation, service charge,
  and meals on duty
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Explore worldwide career opportunities within
  Hilton
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Join a culture that values recognition, teamwork,
  and continuous growth

style="font-size: 12pt;">Additional
Information

style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">This is a full-time position and requires flexibility
to work weekends, evenings, and public holidays according to operational
needs.

style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">The role involves standing, walking, lifting,
and carrying stock items while maintaining high operational
standards.

style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">DIVERSITY &
INCLUSION

style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Hilton is an equal opportunity team member committed
to creating an inclusive environment for all Team
Members.

Work
Location: Hilton İstanbul Bosphorus
style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Expected Start Date: June
2026

Main Duties

• Manage all
  incoming reservation requests (telephone, email, and online channels) in line
  with Hilton brand standards

• style="font-size: 9pt;">Ensure accurate entry of all reservations into
  the system, maintaining data integrity at all times

• style="line-height: normal;">Convert inquiries into confirmed
  and contracted business in a timely and efficient
  manner

• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Handle reservation amendments, cancellations,
  and special requests professionally

• style="line-height: normal;">Maximize room revenue through
  upselling and effective conversion techniques

• style="line-height: normal;">Maintain up-to-date knowledge
  of hotel availability, rates, promotions,
  and packages

• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Coordinate closely with Front Office, Sales, and Revenue
  Management teams

• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Monitor occupancy, forecasts, and availability
  to support business targets

• style="font-size: 9pt;">Respond to all guest and client inquiries in
  a professional, timely, and courteous manner

• style="line-height: normal;">Identify and follow up on potential
  sales leads

• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Support group bookings, ensuring smooth coordination
  and accurate documentation

• style="font-size: 9pt;">Assist in preparing weekly reservation and group-related
  reports for management

• style="font-size: 9pt;">Ensure all activities comply with Hilton brand standards
  and service excellence

style="font-size: 12pt;">What We Are Looking
For

style="line-height: normal;">Previous experience in Front
Office,Reservation or hospitality operations
preferred 
• style="font-size: 9pt;">Strong communication and customer service
  skills 
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Good understanding of computer systems, Microsoft Office
  (Word, Excel, Outlook), and reservation processes
style="line-height: normal;">Ability to work in a fast-paced
operational environment 
• style="font-size: 9pt;">Strong attention to detail
  and accuracy 
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Ability to prioritize tasks
  effectively 
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Strong teamwork and collaboration
  skills 
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Ability to work independently when
  required 
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Good command
  of English&Turkish
• style="font-family: "Hilton Sans", sans-serif;"> style="font-size: 9pt;">Commitment to Hilton’s Values: Hospitality, Integrity,
  Leadership, Teamwork, Ownership, Now