Assistant Front Office Manager - Waldorf Astoria Chicago

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Peru, Ica
Job Description


style="scrollbar-width: thin;">Waldorf Astoria is looking for
an Assistant Front Office
Manager
 to join the team
in Chicago's Gold Coast!

 

Recognized as one of
the Best Hotels in the World and in Chicago with the Top Hotel Spa
in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria
Chicago is nestled in the prestigious Gold Coast neighborhood among
the famed Oak Street retailers and beach, Rush Street restaurants and nightlife,
and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s,
this luxury hotel features 215 rooms, over 5,000 square
feet of meeting space and 4 food and beverage outlets. This includes
a restaurant, 2 bars, and in-room dining. 

 

At Waldorf Astoria, we create unforgettable experiences
for our guests, meaningful opportunities for our Team Members, and a positive
impact in our community. 

 

Shift: Various - must be available
for weekends, holidays and relief overnight

 

style="scrollbar-width: thin;">Want to learn more?  target="_blank" rel="noopener noreferrer"
href="https://www.waldorfastoriachicagohotel.com/" style="color: rgb(0, 104,
140); cursor: pointer; line-height: inherit; scrollbar-width: thin;
text-decoration: rgb(0, 104, 140);">Hotel Website rel="noopener noreferrer" href="https://www.facebook.com/WaldorfAstoriaChicago"
style="color: rgb(0, 104, 140); cursor: pointer; line-height: inherit;
scrollbar-width: thin; text-decoration: rgb(0, 104, 140);">, Facebook
target="_blank" rel="noopener noreferrer"
href="https://www.instagram.com/wachicago/" style="color: rgb(0, 104, 140);
cursor: pointer; line-height: inherit; scrollbar-width: thin; text-decoration:
rgb(0, 104, 140);">, Instagram 


 

Exceptional Hospitality Starts
with You

Picture yourself brightening someone’s day. When
you join our Hotels team, that’s exactly what you’ll do every time you come
to work! As an Assistant Front Office Manager, you’re
not just helping oversee daily front office operations – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability. And a focus
on the Now, bringing urgency and discipline to every moment, knowing
it can make a lasting impact.

    What It Takes to Make
    the Stay

    At Hilton, our core values define what it takes to succeed
    here and guide the qualities we look for in every team member:

    A passion
    for spreading the light and warmth of Hospitality. Acting
    with Integrity and always doing the right thing.

    Inspiring others through Leadership. A belief that Teamwork drives
    the best outcomes. A sense of Ownership and accountability. And a focus
    on the Now, bringing urgency and discipline to every moment, knowing
    it can make a lasting impact.

      What It Takes to Make
      the Stay

      At Hilton, our core values define what it takes to succeed
      here and guide the qualities we look for in every team member:

      A passion
      for spreading the light and warmth of Hospitality. Acting
      with Integrity and always doing the right thing.

      Inspiring others through Leadership. A belief that Teamwork drives
      the best outcomes. A sense of Ownership and accountability. And a focus
      on the Now, bringing urgency and discipline to every moment, knowing
      it can make a lasting impact.

        Here's what you'll do during
        a typical day:

        • Support daily front office operations: Assist
          in overseeing Front Office activities, including guest service, registration,
          room inventory, and adherence to policies and standards
        • Monitor
          and elevate service:
          Assist in tracking guest satisfaction, addressing
          service issues, and guiding the team to implement improvements that enhance
          the guest experience
        • Support revenue initiatives: Assist
          in promoting hotel services and executing up-selling tactics to drive room
          occupancy and revenue growth
        • Facilitate team knowledge: Provide
          regular updates and training to ensure the team is well-informed of hotel
          offerings, services, and local attractions
        • Delight our guests:
          Welcome guests, respond to inquiries, and resolve concerns promptly to uphold
          service standards
        • Oversee VIP guest experience: Review VIP
          reservations and ensure an elevated and seamless check-in and check-out
          experience
        • Inspire and develop the team: Supervise and support
          front office team members, monitor performance, provide coaching, and foster
          a positive and productive work environment
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。