Overnight Front Office Operations Manager - Waldorf Astoria Chicago

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Peru, Ica
Job Description

Waldorf Astoria is looking for an Overnight Front Office
Manager
 to join the team in Chicago's Gold
Coast!

 

Recognized as one of the Best Hotels in the World
and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond,
Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious
Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush
Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of
the grand Parisian hotels of the 1920s, this luxury hotel features
215 rooms, over 5,000 square feet of meeting space and
4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room
dining. 

 

At Waldorf Astoria, we create unforgettable
experiences for our guests, meaningful opportunities for our Team Members, and
a positive impact in our
community. 

 

 

Want to learn
more? 
href="https://www.waldorfastoriachicagohotel.com/">Hotel Website target="_blank" rel="noopener noreferrer"
href="https://www.facebook.com/WaldorfAstoriaChicago">, Facebook target="_blank" rel="noopener noreferrer"
href="https://www.instagram.com/wachicago/">,
Instagram 

 

 

Exceptional
Hospitality Starts with You

Picture yourself brightening
someone’s day. When you join our Hotels team, that’s exactly what you’ll
do every time you come to work! As a Overnight Front Office
Operations Manager
, you’re not just overseeing daily front office
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:


A passion for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability. And a focus
on the Now, bringing urgency and discipline to every moment, knowing
it can make a lasting impact.

    What It Takes to Make
    the Stay

    At Hilton, our core values define what it takes to succeed
    here and guide the qualities we look for in every team member:

    A passion
    for spreading the light and warmth of Hospitality. Acting
    with Integrity and always doing the right thing.

    Inspiring others through Leadership. A belief that Teamwork drives
    the best outcomes. A sense of Ownership and accountability. And a focus
    on the Now, bringing urgency and discipline to every moment, knowing
    it can make a lasting impact.

      What It Takes to Make
      the Stay

      At Hilton, our core values define what it takes to succeed
      here and guide the qualities we look for in every team member:

      A passion
      for spreading the light and warmth of Hospitality. Acting
      with Integrity and always doing the right thing.

      Inspiring others through Leadership. A belief that Teamwork drives
      the best outcomes. A sense of Ownership and accountability. And a focus
      on the Now, bringing urgency and discipline to every moment, knowing
      it can make a lasting impact.

        Here's what you'll do during
        a typical day:

        • Manage daily front office operations: Oversee
          Front Office activities including guest service, registration, room inventory,
          and adherence to policies and standards
        • Monitor and elevate
          service:
          Track guest satisfaction, address service issues, and guide
          the team to implement improvements that enhance the guest
          experience
        • Implement revenue initiatives: Promote hotel services
          and execute up-selling tactics to drive room occupancy and revenue
          growth
        • Facilitate team knowledge: Provide regular updates
          and training to ensure the team is well-informed of hotel offerings, services,
          and local attractions
        • Delight our guests: Welcome guests, respond
          to inquiries, and resolve concerns promptly to uphold service
          standards
        • Inspire and develop the team: Supervise and support
          front office team members, monitor performance, provide coaching, and foster
          a positive and productive work environment
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。