Receptionist

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United Kingdom, York
Job Description

Exceptional Hospitality Starts
with You

 

Hilton York located in
the heart of the historic city of York, our 131 bedroom hotel is the perfect
base to explore, connect, and unwind. Just moments from iconic landmarks, shops,
and transport links, it’s ideally suited for both business and leisure
stays.

 

A WORLD
OF REWARDS

•    Hourly Rate
of £12.71 

•    Incredible travel perks –
Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
•    Own a piece of Hilton – Through our employee
stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
to help build your financial future
•    Paid parental
leave – Because family matters. We offer paid leave for eligible Team Members,
including partners and adoptive parents
•    Personalized
caregiving support – Access dedicated caregiving concierge services to help
navigate caregiving for yourself and your loved
ones
•    Crisis concierge – In times of loss, our Crisis
Concierge offers a single, compassionate point of contact for both practical
support and emotional care
•    Mental health resources –
Your wellbeing comes first. Through our Care for All hub, we provide resources
to help our Team Members to care for themselves, care for members of their team,
and care for their loved ones. Eligible Team Members receive free counselling
and support through our best-in-class Employee Assistance Program
(EAP)
•    Holiday: 28 days including bank holidays
(increasing yearly to up to 33 days)
•    Smart uniform
provided
•    Free and healthy meals when
on duty
 

*Benefits availability may vary depending on Team
Member’s location as well as terms and conditions of employment and are subject
to the terms and conditions of each specific
program/plan.


 

What It Takes to Make the Stay


At Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.

    What It Takes to Make
    the Stay

    At Hilton, our core values define what it takes to succeed
    here and guide the qualities we look for in every team member:

    A passion
    for spreading the light and warmth of Hospitality.

    Acting with Integrity and always doing the right thing. Inspiring others
    through Leadership. A belief that Teamwork drives the best
    outcomes. A sense of Ownership and accountability. And a focus on
    the Now, bringing urgency and discipline to every moment, knowing it
    can make a lasting impact.

      What It Takes to Make
      the Stay

      At Hilton, our core values define what it takes to succeed
      here and guide the qualities we look for in every team member:

      A passion
      for spreading the light and warmth of Hospitality.

      Acting with Integrity and always doing the right thing. Inspiring others
      through Leadership. A belief that Teamwork drives the best
      outcomes. A sense of Ownership and accountability. And a focus on
      the Now, bringing urgency and discipline to every moment, knowing it
      can make a lasting impact.

        Here's what you'll do during
        a typical day:

        • Deliver a warm welcome:
          Greet guests upon arrival and complete the check-in process, including verifying
          details, assigning rooms, issuing keys, and providing welcome materials or bell
          service assistance
        • Support efficient check-out: Process
          guest departures by verifying charges, handling payments, issuing receipts,
          and using the point-of-sale system accurately
        • Provide hotel
          and local knowledge:
          Demonstrate comprehensive knowledge of hotel
          offerings, room types, rates, promotions, and local area information to assist
          with guest inquiries
        • Promote hotel services: Use
          up-selling techniques to recommend hotel amenities and maximize room and service
          revenue
        • Delight our guests: Respond to guest requests,
          resolve concerns with care and urgency, and effectively manage messages
          and communications
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。