The Duty Manager is responsible
for managing the day-to-day activities of the Front Office, ensuring high levels
of guest satisfaction, operational efficiency, and team performance. This role
serves as a key leadership position, handling guest concerns, supervising team
members, coordinating with other departments, and acting as the hotel
representative when required.
Previous experience in Front Office or hotel operations,
preferably in a supervisory role.
Strong leadership, communication,
and interpersonal skills.
Ability to handle guest concerns
with professionalism and diplomacy.
Excellent organizational
and problem-solving abilities.
Good numerical and analytical
skills.
Proficient in hotel management systems and Microsoft Office
applications.
Ability to work under pressure and manage multiple
priorities.
Good written and spoken English communication
skills.
Flexibility to work shifts, including evenings, weekends,
and public holidays.
Previous experience in Front Office or hotel operations,
preferably in a supervisory role.
Strong leadership, communication,
and interpersonal skills.
Ability to handle guest concerns
with professionalism and diplomacy.
Excellent organizational
and problem-solving abilities.
Good numerical and analytical
skills.
Proficient in hotel management systems and Microsoft Office
applications.
Ability to work under pressure and manage multiple
priorities.
Good written and spoken English communication
skills.
Flexibility to work shifts, including evenings, weekends,
and public holidays.
Previous experience in Front Office or hotel operations,
preferably in a supervisory role.
Strong leadership, communication,
and interpersonal skills.
Ability to handle guest concerns
with professionalism and diplomacy.
Excellent organizational
and problem-solving abilities.
Good numerical and analytical
skills.
Proficient in hotel management systems and Microsoft Office
applications.
Ability to work under pressure and manage multiple
priorities.
Good written and spoken English communication
skills.
Flexibility to work shifts, including evenings, weekends,
and public holidays.
Lead and supervise Front Office operations to ensure excellent
guest service.
Handle guest inquiries, complaints, and VIP guest
requirements professionally.
Support recruitment, training, coaching,
and performance management of team members.
Monitor room allocation,
reservations, and occupancy to maximize revenue opportunities.
Ensure
compliance with Hilton brand standards, policies,
and procedures.
Coordinate with Housekeeping, Food & Beverage,
Sales, and other departments.
Prepare schedules, payroll,
and operational reports.
Conduct daily briefings and shift
handovers.
Manage cash handling, billing accuracy, and financial
procedures.
Act as Duty Manager or Night Manager as required and respond
to emergencies appropriately.
Promote Hilton Honors membership
and support guest loyalty initiatives.
