Busperson Runner - Hilton Portland Downtown

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The
ideal candidate will possess: 

• Ability to speak, write and read
  in English.
• 6 months customer service experience.
• 6 moths food
  and beverage knowledge.
• Flexible scheduling
  availability.
   

The individual must possess the following
knowledge, skills and abilities and be able to explain and demonstrate that
he or she can perform the essential functions of the job, with or without
reasonable accommodation. 

• Must have basic knowledge on food
  and beverage preparations, service standards, Hilton quality assurance
  standards, guest relations etiquette. 
• Knowledge of the appropriate
  table settings, service ware and menu items 
• Ability to read, speak
  and write the English language in order to communicate
  with guest 
• Ability to grasp, lift, carry or otherwise transport up
  to 50 lbs. on a continuous basis • Ability to move or push goods on hand cart
  weighing up to 100 or more lbs. 
• Ability to operate coffee brewers,
  tea brewers, panini pressers and toast equipment

What
It Takes to Make the Stay

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.

And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.

What
It Takes to Make the Stay

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.

And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.

What
It Takes to Make the Stay

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.

And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.

ESSENTIAL
FUNCTIONS 

Average Percent of Time 

15 % Uses POS system
to create checks for sales in the store. Performs cashier duties 

30
% Prepares and collects items for multiple orders according to prescribed
standards and in anticipation of incoming orders including retrieving
condiments, paper supplies etc. Serves guests with beverages and replenish
as necessary. Assist server with food and beverage service to ensure guest
satisfaction. 

15 % Carries bags up to 30 lbs. and delivers orders
to guests in a friendly and courteous manner to ensure guest satisfaction.
Presents tallied check to guests. 

15 % Transport all dirty tableware
from dining room to dishwashing area for proper cleaning. 

10 %
Assembles food orders, visually inspecting to ensure completeness i.e. food,
beverages, condiments and paper products 

15 % Cleans restocks
storage areas, rotates and maintains appropriate inventory levels of necessary
items. Returns condiments and other equipment to proper storage
areas. 

SUPPORTIVE FUNCTIONS: 

In addition
to performance of the essential functions, this position may be required
to perform a combination of the following supportive functions, with
the percentage of time performing each function to be solely determined by
the supervisor based upon the particular requirements of
the company. 

• Respond to guest questions.
  
  Provide guest assistance, direction and information as requested. • Handles
  financial transactions accurately. Takes food and beverage order and inputs into
  POS systems in accordance with established procedures. 
• Report all
  suspicious persons or activities, hazardous conditions, etc. to safety/security
  department. 
• Side work requirements for position to include but
  not limited to: 
  •  
    • Mise-en-place of all items, including
      paper, plastic, china, silverware and glasses for the Grab and Go and executive
      lounge areas paper and plastic items (i.e.: cups,
      cutleries) 
    • Mise-en-place place of delivery items (bags, napkins,
      cart) 
    • Mise-en-place of condiments 
    • Mise-en-place
      of amenity items (traditional style) 
  • Daily requisitions
    based on inventory 
  • Taking inventory with inventory sheet
    by area 
  • Set up order bags including all items needed (beverages,
    soup, condiments, pre-packed items, etc.), except items being cooked a la minute
    and coming from the kitchen. 
  • Retrieving food from the kitchen once
    ready 
  • Check orders for accuracy before
    delivery 
  • Delivering orders to rooms or to guests that pick
    up 
  • Delivering amenities (when needed) 
  • Picking up
    amenity supplies after use from guestrooms (as needed) 
  • Covering
    for other stations during co-worker’s break (as needed) 
  • Maintain
    the fridges stocked with beverages and all needed supplies 
  • Report
    guest concerns and contact manager
    for follow-up 
• Maintain cleanliness and organization
  standards for each station and all guest service areas including seating areas
  where guests may consume F&B 
• Performs any general cleaning
  tasks using standard hotel cleaning products as assigned by supervisor to adhere
  to health standards