Guest Relations Manager

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United Kingdom, Leeds
Job Description

Exceptional Hospitality Starts
with You

 

Hilton Leeds City is
a sophisticated city centre hotel, perfectly positioned moments from Leeds Train
Station and a short walk to the city’s financial district, premium shopping,
and vibrant waterfront at Granary Wharf. Designed to meet the needs of both
corporate and leisure travellers, the hotel offers stylish guest rooms,
and refined public spaces. Guests can enjoy an elegant restaurant serving
contemporary British and international cuisine, alongside a chic bar ideal
for business meetings, networking, or unwinding after a day in the city. Hilton
Leeds City combines polished service, comfort, and convenience in one of
the UK’s leading commercial destinations

A WORLD
OF REWARDS

•    Annual salary of £29,000 plus
incentives 
•    Incredible travel perks – Enjoy 110
nights of deeply discounted travel, with room rates as low as $40 USD/night
at our world-class hotels through our Go Hilton travel
program
•    Own a piece of Hilton – Through our employee
stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
to help build your financial future
•    Paid parental
leave – Because family matters. We offer paid leave for eligible Team Members,
including partners and adoptive parents
•    Personalized
caregiving support – Access dedicated caregiving concierge services to help
navigate caregiving for yourself and your loved
ones
•    Crisis concierge – In times of loss, our Crisis
Concierge offers a single, compassionate point of contact for both practical
support and emotional care
•    Mental health resources –
Your wellbeing comes first.

Through our Care for All hub, we provide resources to help our Team Members
to care for themselves, care for members of their team, and care for their loved
ones. Eligible Team Members receive free counselling and support through our
best-in-class Employee Assistance Program
(EAP)
•    Holiday: 28 days including bank holidays
(increasing yearly to up to 33 days)
•    Smart uniform
provided
•    Free and healthy meals when
on duty
 

*Benefits availability may vary depending on Team
Member’s location as well as terms and conditions of employment and are subject
to the terms and conditions of each specific
program/plan.
 

What It Takes to Make the Stay

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes.

A sense of Ownership and accountability. And a focus on the Now,
bringing urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership. A belief
    that Teamwork drives the best outcomes.

    A sense of Ownership and accountability. And a focus on the Now,
    bringing urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership. A belief
      that Teamwork drives the best outcomes.

      A sense of Ownership and accountability. And a focus on the Now,
      bringing urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during a typical
        day:

        • Oversee guest services operations:
          Manage day-to-day operations of all guest services functions, including bell
          services, luggage storage, package delivery, valet, parking, and related systems
          to ensure a seamless guest experience
        • Monitor and elevate
          service:
          Track guest satisfaction, address service issues, and guide
          the team to implement improvements that enhance the guest
          experience
        • Manage department administration: Lead
          budgeting, forecasting, policy enforcement, and special projects to support
          operational effectiveness
        • Inspire and develop the team:
          Supervise and support team members, monitor performance, provide coaching,
          and foster a positive and productive work environment
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。