Exceptional Hospitality Starts with You
Conrad London
St James is one of Hilton’s three global luxury brands and reflects the bold,
inspired and personalized service we offer our guests. The hotel is renowned
for its excellent service and is in the top 5% of hotels in London and the Top
10% in the world.
WELCOME TO A WORLD OF OPPORTUNITIES
AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team
Members
A World of Rewards:
•
Hourly rate: £13.26 /hour plus an expected average annual
service charge likely to be between £4,500 -
£5,000
• Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel
program
• Own a piece of Hilton – Through our employee
stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
to help build your financial future
• Paid parental
leave – Because family matters. We offer paid leave for eligible Team Members,
including partners and adoptive parents
• Personalized
caregiving support – Access dedicated caregiving concierge services to help
navigate caregiving for yourself and your loved
ones
• Crisis concierge – In times of loss, our Crisis
Concierge offers a single, compassionate point of contact for both practical
support and emotional care
• Mental health resources –
Your wellbeing comes first. Through our Care for All hub, we provide resources
to help our Team Members to care for themselves, care for members of their team,
and care for their loved ones. Eligible Team Members receive free counselling
and support through our best-in-class Employee Assistance Program
(EAP)
• Holiday: 28 days including bank holidays
(increasing yearly to up to 33 days)
• Smart uniform
provided
• Free and healthy meals when
on duty
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
The
hotel located in the heart of Westminster, as well as 256 beautifully appointed
bedrooms our outlets within the hotel offer its teams the opportunity to join
exciting food and drink concepts, with the standards and luxury service Conrad
is famous for.
• The Blue Boar Pub, opened
May 2021, which is a contemporary take on a British
pub
• The Hedgerow, the hotel’s
first cocktail bar, which takes inspiration from the beauty of the traditional
British countryside
• Romy Gill at The Pem,
a glamourous and elegant restaurant in the center of the hotel with
an exciting upcoming relaunch that welcomes celebrity Chef Romy
Gill.
• The Orchard, for afternoon
teas and lighter meals
• The Executive
Lounge, an exclusive space dedicated to our most valued guests,
providing a higher level of luxury and personalized
service.
• Seven Meetings & Events
Spaces, perfectly designed to host a wide range of gatherings
and events, each space offers the same commitment to quality, luxury,
and service excellence that define Conrad London St. James.
What
It Takes to Make the Stay
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.
Here's what you'll do during
a typical day:
• Preparing
orders
• Setting tables and trays according to type
of food ordered and the hotel's service
standards
• Delivering items to guest rooms in
an attentive and efficient manner
• Ensuring excellent
quality service as per the Hotel Standard operating
procedure
• Recording order details in an electronic
system or writing them on a receipt
• Collecting
payment for room service orders from guests upon delivery of food
and beverages
• Checking in with guests to ensure
satisfaction with each food course and/or
beverages
• Cleaning and removing the trolleys/trays
from guest rooms and corridor
What are we looking
for?
• Previous experience in a similar
role
• Effective management
skills
• Negotiation and influencing
skills
• Positive
attitude
• Excellent communication
skills
• Ability to work under
pressure
• Good grooming
standards
It would be advantageous in this position
for you to demonstrate the following capabilities
and distinctions:
• Previous experience
within the hospitality
industry
Travel:
• St James
Park Tube Station – District & Circle Line – across
the road
• Westminster Tube Station – Jubilee Line (4
Mins Walk)
• Victoria Station (8 Mins
Walk)
• Waterloo Station (10 Mins
Walk)
