Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will manage designated
corporate accounts, develop and solicit new business, drive total hotel revenue
from rooms, catering, and F&B outlets, address business needs, explore new
opportunities, and expand existing business through promotional efforts
and sales channels. As a Senior or Sales Manager,
MICE, you’re not just generating and managing group sales – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 2 to 3 years’
experience in hotel/event sales, preferably in MICE or group
segments. - Strong selling, negotiation, and lead management
skills. - Commercial acumen with experience in forecasting
and analytics. - Excellent communication, planning, and organizational
skills. - Ability to build strong client relationships and deliver
exceptional customer service. - Flexibility to travel and work
evenings/weekends as required. - Proficiency in Salesforce, GDS,
and revenue management tools is an advantage.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 2 to 3 years’
experience in hotel/event sales, preferably in MICE or group
segments. - Strong selling, negotiation, and lead management
skills. - Commercial acumen with experience in forecasting
and analytics. - Excellent communication, planning, and organizational
skills. - Ability to build strong client relationships and deliver
exceptional customer service. - Flexibility to travel and work
evenings/weekends as required. - Proficiency in Salesforce, GDS,
and revenue management tools is an advantage.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 2 to 3 years’
experience in hotel/event sales, preferably in MICE or group
segments. - Strong selling, negotiation, and lead management
skills. - Commercial acumen with experience in forecasting
and analytics. - Excellent communication, planning, and organizational
skills. - Ability to build strong client relationships and deliver
exceptional customer service. - Flexibility to travel and work
evenings/weekends as required. - Proficiency in Salesforce, GDS,
and revenue management tools is an advantage.
Here’s what you’ll
do during a typical day:
Sales & Business
Development
- Prospect and secure MICE and group business from key
markets and assigned corporate accounts. - Develop and maintain detailed
account plans in Salesforce; ensure timely updates of all sales
activities. - Conduct client meetings, lead site inspections, and organize
familiarization trips and client entertainment (flexibility
for evenings/weekends required). - Represent the hotel at trade shows,
networking events, and sales trips to generate new leads. - Collaborate
with Hilton Sales network, TMCs, and MICE partners to strengthen relationships
and drive new business. - Support corporate sales activities when required
ensuring seamless collaboration across segments, including - Manage
corporate RFP processes and maintain accurate trackers; ensure rates
are correctly loaded in GDS. - Utilize third party tools such
as TravelClick Hotelligence (Agency 360) to analyze market trends and identify
new business opportunities
Account
Management
- Maintain strong relationships with existing clients
to maximize repeat business. - Ensure timely responses to inquiries
and proposals to improve conversion rates. - Monitor account performance
and implement strategies to achieve revenue
goals.
Conference & Events
- Work
closely with the Events team to ensure smooth handover of confirmed
business. - Support initiatives to increase conversion and optimize space
utilization.
Revenue &
Reporting
- Support pricing strategies and competitor analysis
in collaboration with Revenue Management. - Assist in preparing monthly
activity reports detailing confirmed and provisional
business. - Contribute to annual sales forecasts and revenue
plans.
Systems &
Compliance
- Ensure accurate data management in all sales
systems. - Maintain up-to-date knowledge of Hilton systems, procedures,
and brand standards.
