Membership Supervisor - Waldorf Astoria Monarch Beach Resort and Club

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Membership
Supervisor, you’re not just overseeing and supporting daily property
memberships – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's
what you'll do during a typical day:

style="line-height: normal; margin-bottom: 0in;">Offer assistance
and information to Members and potential new Members by providing information
about membership offerings, benefits, activities, spa services and other resort
information, while meeting Forbes 5 Star and AAA 5 Diamond Standards. style="line-height: normal; margin-bottom: 0in;">Serve as the primary contact
for member inquiries, ensuring timely and professional responses. style="line-height: normal; margin-bottom: 0in;">Coordinate and assist
with overseeing member onboarding processes, including welcome communications
and orientation.
• Generate reports on membership statistics, revenue, and engagement
  trends.
•  Will
  be in front of our Members and guests 100% of the time—with regular personal
  and telephone interactions.
• Administrative duties to include supporting the Membership sales team
  in processing of new Members, renewals, cancellations, other changes
  or conversions to Membership status, and maintaining collateral and orientation
  documents.
• Assist
  with maintaining accurate reporting of all revenue-generating
  and non-revenue-generating Membership changes.
• Answer questions regarding Membership benefits,
  and/or help promote resort amenities by making arrangements for dining,
  entertainment, sports events, recreation, health and beauty services, child
  care, and other services at the resort.  Answer questions concerning and/or
  giving directions to hotel facilities, meeting rooms, or events held
  therein.
• Assist
  with planning, promoting, and executing regular Member programming, including
  social events and events that introduce Membership to residents in our
  surrounding community.
• Assist with maintaining Right Start program – with 30/60 day follow up
  for new Members to ensure satisfaction and engagement.
style="line-height: normal; margin-bottom: 0in;">Maintain Club web site and work
with resort department heads to create regular email newsletters to promote
resort events, amenities, and news to Club Members.