Exceptional Hospitality Starts with You
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At Hilton, we believe
hospitality begins long before a guest checks in. It starts with the person
who answers the phone, responds to an enquiry, and creates confidence
that they've chosen the right hotel.
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As a Reservations Agent,
you'll play an important role in shaping our guests' journey from their very
first interaction. You'll combine outstanding customer service with commercial
awareness to convert enquiries into confirmed bookings, maximise revenue,
and create exceptional experiences that reflect Hilton's promise to spread
the light and warmth of hospitality.Working closely with our Commercial and Front Office teams,
you'll build lasting relationships with returning guests, corporate clients,
and Hilton Honors members while ensuring every reservation is handled with care,
accuracy, and professionalism.
Discover Your
Next Destination
Located in the heart of Perth's CBD,
Parmelia Hilton Perth combines contemporary elegance with warm hospitality. Just
moments from Elizabeth Quay, Brookfield Place, and the city's premier business
and entertainment precincts, the hotel offers exceptional dining experiences,
stylish accommodation, and outstanding service. As part of Hilton's flagship
hotel in Western Australia, you'll have the opportunity to build a rewarding
career while creating memorable experiences for our guests every
day
A World of Rewards
- Enjoy the convenience
of a fully provided and laundered uniform - Complimentary fresh
and healthy meals while on duty - Personalised development with support
from our on-site Learning & Development Manager, plus global career
opportunities across Hilton. - Make a meaningful impact through our
award-winning Corporate Responsibility programmes – learn more (
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href="https://travelwithpurpose.hilton.com/responsible-business/">
style="font-family: Aptos, sans-serif;">Responsible Business | Travel with Purpose | Hilton
TWP) - Go Hilton Team Member Travel Program – enjoy
heavily discounted hotel stays from as little as $70 per night across
the globe - Fitness Passport - access a wide network of gyms and fitness
centres - Up to 25% off Food & Beverage across participating
outlets - Year-round recognition programmes celebrating your contributions
and achievements - Wellbeing initiatives to support your mental
and physical health
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- A minimum of 12 months of full
Australian working rights (sponsorship is not offered) - Be physically
based in the Perth Metropolitan Area or willing to relocate (no relocation
allowance is offered). - Strong interpersonal, verbal, and written
communication skills with a warm, professional demeanor. - Proven
organizational and administrative abilities, with excellent time
management. - Ability to multitask, stay detail-oriented, and deliver
high-quality work under pressure. - Self-motivated and adaptable, able
to work independently and as part of a team. - Proficiency in hotel
systems (e.g., OnQ, Delphi) and Microsoft Office applications. - Prior
hospitality experience and fluency in English (for translation tasks)
are advantageous.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- A minimum of 12 months of full
Australian working rights (sponsorship is not offered) - Be physically
based in the Perth Metropolitan Area or willing to relocate (no relocation
allowance is offered). - Strong interpersonal, verbal, and written
communication skills with a warm, professional demeanor. - Proven
organizational and administrative abilities, with excellent time
management. - Ability to multitask, stay detail-oriented, and deliver
high-quality work under pressure. - Self-motivated and adaptable, able
to work independently and as part of a team. - Proficiency in hotel
systems (e.g., OnQ, Delphi) and Microsoft Office applications. - Prior
hospitality experience and fluency in English (for translation tasks)
are advantageous.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- A minimum of 12 months of full
Australian working rights (sponsorship is not offered) - Be physically
based in the Perth Metropolitan Area or willing to relocate (no relocation
allowance is offered). - Strong interpersonal, verbal, and written
communication skills with a warm, professional demeanor. - Proven
organizational and administrative abilities, with excellent time
management. - Ability to multitask, stay detail-oriented, and deliver
high-quality work under pressure. - Self-motivated and adaptable, able
to work independently and as part of a team. - Proficiency in hotel
systems (e.g., OnQ, Delphi) and Microsoft Office applications. - Prior
hospitality experience and fluency in English (for translation tasks)
are advantageous.
Here’s what you’ll do during a typical
day:
- Warmth & Hospitality: Deliver
genuine, welcoming service that reflects our commitment to being the most
hospitable company in the world. - Team & Stakeholder
Collaboration: Foster strong communication and teamwork across
Reservations, Groups, and all departments to ensure smooth
operations. - Client & Guest Relations: Build
and maintain effective relationships with VIPs, loyalty members, corporate
clients, and internal teams, ensuring exceptional
service. - System & Product Knowledge:
Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while
maintaining strong knowledge of hotel offerings and the local
area. - Operational Accuracy: Accurately process
reservations, maintain data integrity, and support occasional front office
duties as needed. - Service & Commercial Focus:
Maximise room revenue through proactive selling, respond to guest feedback,
and contribute to continuous service improvement.
