A Duty Manager at Waldorf Astoria Dubai International Financial Centre,
a Forbes Five-Star luxury hotel, plays a key leadership role in ensuring
seamless hotel operations and delivering exceptional guest experiences. As
a visible ambassador of the hotel, this role fosters collaboration across
departments, inspires operational excellence, and upholds the highest standards
of luxury hospitality through thoughtful, personalised service and a commitment
to Forbes Five-Star excellence.
What are we looking
for?
Duty Managers serving for the Waldorf Astoria Dubai
International Financial Centre are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role, you
should maintain the attitude, behaviours, skills, and values
that follow:
• Excellent leadership skills
and exceptional communication skills
• A passion
for delivering exceptional levels of guest
service
• Possess strong commercial acumen,
with experience in increasing profitability in a tight market
sector
• Proven supervisory or leadership experience
within Front Office or Concierge in a luxury hotel
environment.
• Strong commercial acumen with proven
sales and upselling capabilities.
• Exceptional
leadership, interpersonal, and communication skills with a refined, professional
presence.
• Impeccable grooming standards and
a genuine passion for delivering elevated, personalized guest service.
It
would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
• Previous role as Duty
Manager in a luxury hotel
• A degree or diploma
in Hotel Management or equivalent
• An in-depth
knowledge of the hotel, leisure or service sector
What will it
be like to work for Waldorf Astoria Hotels &
Resorts?
Waldorf Astoria provides guests the exceptional
environment and the personalised attention of True Waldorf Service that creates
a singular experience. If you understand the value of personalised attention
and know how to treat even the most extraordinarily different experiences
with the same rich level of customer service, you may just be the person we
are looking for!
What are we looking for?
Duty
Managers serving for the Waldorf Astoria Dubai International Financial Centre
are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
• Excellent leadership
skills and exceptional communication skills
• A
passion for delivering exceptional levels of guest
service
• Possess strong commercial acumen,
with experience in increasing profitability in a tight market
sector
• Proven supervisory or leadership experience
within Front Office or Concierge in a luxury hotel
environment.
• Strong commercial acumen with proven
sales and upselling capabilities.
• Exceptional
leadership, interpersonal, and communication skills with a refined, professional
presence.
• Impeccable grooming standards and
a genuine passion for delivering elevated, personalized guest service.
It
would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
• Previous role as Duty
Manager in a luxury hotel
• A degree or diploma
in Hotel Management or equivalent
• An in-depth
knowledge of the hotel, leisure or service sector
What will it
be like to work for Waldorf Astoria Hotels &
Resorts?
Waldorf Astoria provides guests the exceptional
environment and the personalised attention of True Waldorf Service that creates
a singular experience.
If you understand the value of personalised attention and know how to treat even
the most extraordinarily different experiences with the same rich level
of customer service, you may just be the person we are looking
for!
What are we looking for?
Duty Managers
serving for the Waldorf Astoria Dubai International Financial Centre are always
working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
• Excellent leadership
skills and exceptional communication skills
• A
passion for delivering exceptional levels of guest
service
• Possess strong commercial acumen,
with experience in increasing profitability in a tight market
sector
• Proven supervisory or leadership experience
within Front Office or Concierge in a luxury hotel
environment.
• Strong commercial acumen with proven
sales and upselling capabilities.
• Exceptional
leadership, interpersonal, and communication skills with a refined, professional
presence.
• Impeccable grooming standards and
a genuine passion for delivering elevated, personalized guest service.
It
would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
• Previous role as Duty
Manager in a luxury hotel
• A degree or diploma
in Hotel Management or equivalent
• An in-depth
knowledge of the hotel, leisure or service sector
What will it
be like to work for Waldorf Astoria Hotels &
Resorts?
Waldorf Astoria provides guests the exceptional
environment and the personalised attention of True Waldorf Service that creates
a singular experience. If you understand the value of personalised attention
and know how to treat even the most extraordinarily different experiences
with the same rich level of customer service, you may just be the person we
are looking for!
What will I be doing?
A
Duty Manager at Waldorf Astoria Dubai International Financial Centre
is responsible for managing the first impressions of our Guests and, therefore,
must perform the following tasks to the highest
standards:
• Provide refined leadership
and operational oversight of daily hotel operations, ensuring seamless delivery
of Forbes Five-Star service standards across all guest
touchpoints.
• Act as a primary point of contact
for guests, with particular focus on VIPs, ensuring needs are anticipated
and exceeded with discretion, professionalism,
and grace.
• Oversee and coordinate operations across
all departments to ensure smooth, efficient, and consistent hotel
performance.
• Represent Senior Leadership during
assigned shifts, assuming full responsibility for hotel operations,
decision-making, and guest experience.
• Conduct
regular property walks to monitor cleanliness, safety, security, and overall
presentation of the hotel.
• Supervise and verify
operational and financial procedures, ensuring accuracy, compliance,
and integrity of reporting.
• Prepare shift
and operational reports, investigate discrepancies, and communicate findings
to relevant stakeholders.
• Oversee cash handling
procedures, ensuring correct balances and strict adherence to financial
controls.
• Optimize room revenue through effective
inventory management, strategic upselling, and promotion of the hotel’s services
and facilities.
• Ensure full compliance with credit,
cash handling, and financial policies, including foreign currency and credit
card transactions, maintaining accuracy and security at all
times.
• Confidently manage, document, and resolve
guest concerns, incidents, or emergencies, ensuring timely resolution
and minimal disruption to the guest experience.
• Lead
and execute all safety, security, and emergency procedures with professionalism,
safeguarding guests, colleagues, and hotel
assets.
• Maintain expert knowledge of hotel services,
amenities, policies, and the local area to deliver personalized and insightful
guest recommendations.
• Deliver thorough,
professional handovers to incoming Duty Managers and department leaders
to ensure continuity of service and operational
excellence.
• Support the training, coaching,
and development of team members, fostering a culture of accountability,
empowerment, and service excellence.
• Uphold all
brand standards when utilizing front-of-house systems, technology platforms,
and guest records, ensuring accuracy, confidentiality,
and compliance.
• Conduct detailed health, safety,
and property inspections to maintain a pristine, secure, and well-maintained
environment.
• Collaborate closely with all
departments to promote teamwork, consistency of service, and operational
alignment.
