Assistant Chief Concierge - (Pre-opening) Waldorf Astoria Kuala Lumpur

Negotiable

Hilton

Experience

Unlimited

Job Type

Full Time

Location

Malaysia, Kuala Lumpur

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Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will oversee
the operations of the concierge desk, manage VIP services, and work closely
with other departments to coordinate special requests. In this role, you
will ensure the concierge team maintains the highest standards of service
and professionalism. As an Assistant Chief Concierge, you’re
not just assisting guests with special requests and services – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

Proven experience in
a concierge or guest service role, ideally in a hotel setting.
Strong
leadership and team management skills, with the ability to train and motivate
staff.
In-depth knowledge of local attractions, dining, events,
and activities.
Exceptional communication and interpersonal skills,
with the ability to handle high-pressure situations and guest
requests.
Proficiency in English; additional languages are
a plus.
Ability to work flexible hours, including nights, weekends,
and holidays.
Familiarity with hotel property management systems (PMS)
and concierge systems is preferred.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

In addition, this role requires
the following minimum qualifications:

Proven experience in
a concierge or guest service role, ideally in a hotel setting.
Strong
leadership and team management skills, with the ability to train and motivate
staff.
In-depth knowledge of local attractions, dining, events,
and activities.
Exceptional communication and interpersonal skills,
with the ability to handle high-pressure situations and guest
requests.
Proficiency in English; additional languages are
a plus.
Ability to work flexible hours, including nights, weekends,
and holidays.
Familiarity with hotel property management systems (PMS)
and concierge systems is preferred.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

In addition, this role requires
the following minimum qualifications:

Proven experience in
a concierge or guest service role, ideally in a hotel setting.
Strong
leadership and team management skills, with the ability to train and motivate
staff.
In-depth knowledge of local attractions, dining, events,
and activities.
Exceptional communication and interpersonal skills,
with the ability to handle high-pressure situations and guest
requests.
Proficiency in English; additional languages are
a plus.
Ability to work flexible hours, including nights, weekends,
and holidays.
Familiarity with hotel property management systems (PMS)
and concierge systems is preferred.

Supports the Chief Concierge in overseeing daily operations
and delivering exceptional, personalized guest experiences.

Assists in managing the Concierge team, handling VIP requests, and ensuring
seamless coordination of services such as transportation, reservations,
and local recommendations. Upholds luxury service standards, mentors team
members, and ensures smooth operations in the absence of the Chief
Concierge.

Here’s what you’ll do during a typical
day:

Assist the Chief Concierge in overseeing daily
Concierge operations, ensuring exceptional and personalized guest
service
- Support in managing, training, and developing
  the Concierge team to uphold luxury service standards